Windows 10 boot loop

[ChrisD.]

Hi all,

My Mum's laptop stopped booting, so she's sent it to me to look at.

I'm fairly certain that the OS itself is at fault. She has no backups, so I'm keen to fix it.

Here's what I've tried so far:

Macrium reflect to image the drive.
Restored onto another drive (same issue)
Converted to vhd and imported into Hyper-V (same issue)
Her drive in my test laptop (same model, same issue)
My drive in her laptop (works)
chkdsk (no change)
bootrec /fixmbr (no change)
I can't seem to run sfc /scannow as it says it's pending an automatic repair
Safe mode (doesn't boot)

Any ideas?

 

[ChrisD.]

Reset this PC also doesn't work. Great log file of 'there was a problem resetting your PC. No changes were made'.

 

[ChrisD.]

Well I've rebuilt the laptop now, seems to work well. Still playing with the image I've taken in Hyper V but not getting anywhere.