Windows 10 random freezes

Epicmunchies · 8 Dec 2017 at 20:38

Hi

so recently got myself the following

ASUS PRIME B350-PLUS Motherboard
Ryzen 5 1600x
Corsair 16GB Vengeance LPX DDR4 2400MHz
500GB 960 Evo PCIe NVMe M.2
Cooler Master MasterAir MA410P

Running with my old
ASUS Strix GTX970
CS750M (Power Supply)

*** Also just noticed it sometimes comes up with an error something like " CLOCK_WATCHDOG_TIMEOUT"

Just installed windows and an I am randomly getting freezes the whole system just freezes and requires me to hard boot/reset my pc.... any ideas what is causing this?

Epicmunchies · 8 Dec 2017 at 21:03

mattyfez said:
First thing is make sure Windows is fully updated, if it's a fresh install you might have a few updates to go through sequentially to bring it up to date.

Second thing is update motherboard drivers from the motherboard website, don't rely on standard windows drivers or the disk that came with it as they may be out of date.

There are more things to rule out but the above 2 things need to be done first.

Working on doing the windows update now but as it randomly freezes it is hard to get them done, I have installed Windows on to my m.2 I am thinking of taking my 1tb sata plugging it into my mother's pc and installing and updating Windows on her pc then just having my sata for Windows and use my m.2 for my programs would that work?

Epicmunchies · 8 Dec 2017 at 21:08

mattyfez said:
Not ideal if the 1tb drive is not an SSD/m.2

The SSD is a lot faster so you want that as your primary drive really.

Using the windows update assistant I am at 82% so far so good lol, will update when this is finished if it doesn't freeze

Epicmunchies · 8 Dec 2017 at 21:32

howiepoohs said:
It is unlikely to be fixed by windows update. Ideally we need to know more information in regard to the freeze. Can you open event viewer and check what error you receive at the time of the freeze?

Simply type event viewer into Windows 10 search and click on the icon for it in the start menu. Expand "Custom View" and left click on "Administrative Events"
You are looking for a red cross with "Critical Error" next to it around the time of the last crash. Let us know what error code it gives. I suspect error 41.

Indeed you are correct critical error 41 task category 63

Epicmunchies · 8 Dec 2017 at 21:41

howiepoohs said:
They are the most difficult but usually indicate a hardware error, often with RAM. Set everything to default in BIOS and see if that helps. Check for BIOS updates.

If you have two sticks of RAM, try taking out one and seeing if that helps stabilise it.

Hmm I did read somewhere about ram computability issues with ryzen or the B350-PLUS... I might have to have a look into that and see if my ram is compatible

Epicmunchies · 8 Dec 2017 at 21:55

Update removed my SATA hard drive so it is just running with my M.2 and no crashes yet had been doing the updates for roughly 1 hour now maybe more no issues

Epicmunchies · 8 Dec 2017 at 22:09

howiepoohs said:
Fingers crossed for you. That error code is always hard to track down but is is usually faulty hardware being the cause. I was having a nightmare with random crashes which turned out to be the power lead to my GPU needed replacing.

Yeah first time upgrading a system and I did it myself so been a nightmare lol, will keep this post update and will note any changes, after this I'll update my motherboard drivers do you know of any program I can use to do this?