Windows 10 upgrade contradiction

octechno95 · 24 Jul 2016 at 09:03

I've got Windows 7 and I'm trying to go through the Windows 10 free upgrade process. The first screen says I'm unable to upgrade due to compatibility issues so when I click the View Report option to see the issues, the report says there are now issues and that I'm good to go and that my PC will work with Windows 10. I used to get an option to upgrade to Windows 10 but I wasn't ready to upgrade then but now it is saying there is an issue. Please help as I'd like to get this resolved before I upgrade.

Screenshots:
First screen: https://www.dropbox.com/s/76e74b86aj3w9u4/First screen.JPG?dl=0[
Second screen: https://www.dropbox.com/s/pv1pgvkjdc3011o/Second screen.JPG?dl=0

Can anyone help please?

WYNIR0 · 24 Jul 2016 at 09:06

Just crack on with the upgrade. You can roll back within the 1st month if you find any issues.

octechno95 · 24 Jul 2016 at 09:07

WYNIR0 said:
Just crack on with the upgrade. You can roll back within the 1st month if you find any issues.

That's the point, how do I start the upgrade, the first screen won't let me because it says I have a compatibility issue.

Skeeter · 24 Jul 2016 at 11:12

Use the USB and boot into it then upgrade.

demonix · 24 Jul 2016 at 15:54

That's pretty much what the get windows 10 app on my fathers computer did when it finally discovered that there was no longer an unsupported graphics card installed.

Rebooting the computer should fix that, but windows update is pretty much borken so getting the upgrade through the app won't happen so you'll have to download the media creation tool to get the respective version of windows 10 you'll need for either a USB drive or a disc image and then use that to start the upgrade process.

octechno95 · 25 Jul 2016 at 10:35

demonix said:
That's pretty much what the get windows 10 app on my fathers computer did when it finally discovered that there was no longer an unsupported graphics card installed.

Rebooting the computer should fix that, but windows update is pretty much borken so getting the upgrade through the app won't happen so you'll have to download the media creation tool to get the respective version of windows 10 you'll need for either a USB drive or a disc image and then use that to start the upgrade process.

Thank you. A reboot didn't help. How do I go about creating a USB drive version to start the process? Is there a how to guide?

Orcvader · 25 Jul 2016 at 12:01

Have a blank USB, and use the Microsoft toolkit to create the bootable USB: https://www.microsoft.com/en-gb/software-download/windows10

octechno95 · 27 Jul 2016 at 10:17

Thank you all for your help. For whatever reason the screens above were still not allowing me to upgrade even after a reboot etc. However, going through to the website link and downloading the Windows 10 upgrade program worked fine without needing to uninstall anything, update drivers or unplug any devices. My PC was reported to be 100% compatible so I think it was a bug in the dialog or compatibility report. I'm now fully Windows 10 upgraded. Just need to create a recovery USB drive now so I can do a clean install at some point.