Windows 11 24H2 BSOD

elrasho

elrasho

elrasho

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Hello. SO about a month ago all out HP ProBook 440 G9/G10 laptops got the Windows 11 24H2 update. Now a percentage of these users are getting multiple Blue Screen of Deaths a day.

Looking at the .DMP file under Windows Debugger I found this


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Having done some research people say its linked to the Intel AC211AX WiFi adaptor drivers. Hers what I've tried:

- Uninstalled the drivers and rebooted to safe mode. Then installed the latest drivers from HP.
- Updated BIOS
- Set the WiFi adaptor to use AC only not AX through Manage Devices

None have fixed the issue.

Has anyone else come across this and have a fix please?

EDIT: How do I post an image directly from Imgur? I've tried all the different CODES
 
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Have you checked what drivers for the wifi card is installed on the laptops that are not having the issue? check if they are all using the same version of the drivers or not.

Have you checked the Intel site to see if there is a more up to date driver rather than HP?
 
ED209 said:
Have you checked what drivers for the wifi card is installed on the laptops that are not having the issue? check if they are all using the same version of the drivers or not.

Have you checked the Intel site to see if there is a more up to date driver rather than HP?
Click to expand...

Hello yes all laptops have the same driver version as we have a standardised build. Also we checked a few that have BSOD and they alll ha e the same with same dump error code.

I've tried installing latest Intel WiFi drivers from their site on a couple but that did not fix the issue

The BSOD mentiones System Thread Exception Not Handled but when I Google that I get loads of random fixes
 
elrasho said:
Hello yes all laptops have the same driver version as we have a standardised build. Also we checked a few that have BSOD and they alll ha e the same with same dump error code.

I've tried installing latest Intel WiFi drivers from their site on a couple but that did not fix the issue

The BSOD mentiones System Thread Exception Not Handled but when I Google that I get loads of random fixes
Click to expand...
Could be a corrupt Windows install\file.

You could try running the following in safe mode

Open CMD as a admin (Right click run as)

/SFC sscannow

once complete reboot and try these

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Failing that you maybe able to just do an OS reset and select "keep my files" and see if that helps.

Or it maybe quicker\easier (Depending on how many laptops you have with the issue) to just do a clean install of Windows 11 on each of them.
 
ED209 said:
Could be a corrupt Windows install\file.

You could try running the following in safe mode

Open CMD as a admin (Right click run as)

/SFC sscannow

once complete reboot and try these

DISM /Online /Cleanup-Image /CheckHealth

DISM /Online /Cleanup-Image /ScanHealth

DISM /Online /Cleanup-Image /RestoreHealth

Failing that you maybe able to just do an OS reset and select "keep my files" and see if that helps.

Or it maybe quicker\easier (Depending on how many laptops you have with the issue) to just do a clean install of Windows 11 on each of them.
Click to expand...

All the scans came back clean

I dont see how an OS reset can help as these are fresh builds using 'SW_DVD9_Win_Pro_11_24H2_64BIT_English_Pro_Ent_EDU_N_MLF_X23-69812' ISO on a USB
 
elrasho said:
All the scans came back clean

I dont see how an OS reset can help as these are fresh builds using 'SW_DVD9_Win_Pro_11_24H2_64BIT_English_Pro_Ent_EDU_N_MLF_X23-69812' ISO on a USB
Click to expand...
Ok, if they are fresh builds then they should be fine.

Was Windows 11 installed over the top of Windows 10 or was the drive wiped before installing Windows 11?

At my work our IT did in place upgrades from Windows 10 to Windows 11
 
Last edited:
elrasho said:
Fresh install from booting to USB
Click to expand...
Having a quick google I have found this, its back from 2023

answers.microsoft.com

Windows 11 Bluescreen, NETIO.sys [SOLVED] - Microsoft Q&A

Hello All, In Jan 2023, my ASUS ROG MAXIMUS EXTREME Z790 with Windows 11, began randomly experiencing bluescreen, due to netio.sys. This was after running normally for close to 2 months. Stop Code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED What failed:…
answers.microsoft.com

Windows 11 Bluescreen, NETIO.sys [SOLVED]​

Hello All,

In Jan 2023, my ASUS ROG MAXIMUS EXTREME Z790 with Windows 11, began randomly experiencing bluescreen, due to netio.sys. This was after running normally for close to 2 months.

Stop Code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

What failed: netio.sys

<br>
After applying all Windows and ASUS updates, the bluescreen continues.

Things I've tried:
  1. Using PowerShell: sfc /scannow
    Dism /Online /Cleanup-Image /CheckHealth
    Dism /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth
    Once done, restarted the PC
  2. The issue persists; I opened the device manager;
    Updated network drivers, restarted PC
  3. The issue still persists; uninstalled drivers. The issue still persists.
    Used "Win + R"; "msconfig" disabled all intel services and was running stable with limited function.
Hardware:

ASUS ROG MAXIMUS EXTREME Z790
13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz

G. Skill Trident Z 6400MHz - 64GB RAM

Edition: Windows 11 Pro

Version: 22H2

Installed On: 11/‎23/‎2022

OS Build: 22621.1105

Experience: Windows Feature Experience Pack 1000.22638.1000.0

--------------------------------------------------------------------------------------

Issue Started: 01/10/23:

A virtual driver on the Intel Trusted Execution Engine Interface was causing the system to crash.

Dave was able to help me with this, here:

https://answers.microsoft.com/en-us...s-solved/8bbbfbb4-ca5f-4872-9401-fc1aaf8eef3f

Issue Solved 01/25/23:

I was actually able to fix everything.

I had both Armoury Crate, and Intel Driver & Assistant Support installed. These were in conflict with one another.

I uninstalled Intel Driver & Assistant Support and then uninstalled everything Intel inside of Programs and Features.

Restarted PC, Opened Armoury Crate and downloaded all the drivers, followed prompts, and final restart. I've been stable with everything enabled.
 
Last edited:
ED209 said:
Having a quick google I have found this, its back from 2023

answers.microsoft.com

Windows 11 Bluescreen, NETIO.sys [SOLVED] - Microsoft Q&A

Hello All, In Jan 2023, my ASUS ROG MAXIMUS EXTREME Z790 with Windows 11, began randomly experiencing bluescreen, due to netio.sys. This was after running normally for close to 2 months. Stop Code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED What failed:…
answers.microsoft.com

Windows 11 Bluescreen, NETIO.sys [SOLVED]​

Hello All,

In Jan 2023, my ASUS ROG MAXIMUS EXTREME Z790 with Windows 11, began randomly experiencing bluescreen, due to netio.sys. This was after running normally for close to 2 months.

Stop Code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

What failed: netio.sys

<br>
After applying all Windows and ASUS updates, the bluescreen continues.

Things I've tried:
  1. Using PowerShell: sfc /scannow
    Dism /Online /Cleanup-Image /CheckHealth
    Dism /Online /Cleanup-Image /ScanHealth
    DISM /Online /Cleanup-Image /RestoreHealth
    Once done, restarted the PC
  2. The issue persists; I opened the device manager;
    Updated network drivers, restarted PC
  3. The issue still persists; uninstalled drivers. The issue still persists.
    Used "Win + R"; "msconfig" disabled all intel services and was running stable with limited function.
Hardware:

ASUS ROG MAXIMUS EXTREME Z790
13th Gen Intel(R) Core(TM) i9-13900K 3.00 GHz

G. Skill Trident Z 6400MHz - 64GB RAM

Edition: Windows 11 Pro

Version: 22H2

Installed On: 11/‎23/‎2022

OS Build: 22621.1105

Experience: Windows Feature Experience Pack 1000.22638.1000.0

--------------------------------------------------------------------------------------

Issue Started: 01/10/23:

A virtual driver on the Intel Trusted Execution Engine Interface was causing the system to crash.

Dave was able to help me with this, here:

https://answers.microsoft.com/en-us...s-solved/8bbbfbb4-ca5f-4872-9401-fc1aaf8eef3f

Issue Solved 01/25/23:

I was actually able to fix everything.

I had both Armoury Crate, and Intel Driver & Assistant Support installed. These were in conflict with one another.

I uninstalled Intel Driver & Assistant Support and then uninstalled everything Intel inside of Programs and Features.

Restarted PC, Opened Armoury Crate and downloaded all the drivers, followed prompts, and final restart. I've been stable with everything enabled.
Click to expand...

Yes I've seen this but our laptops have neither Armory Crate or Intel Driver Assistant installed.
 
Have you confirmed it really is a WiFi controller issue by disabling the WiFi adapter and using Rj45 connection for a bit?
 
hamesy said:
What about rolling back a couple of driver versions?
Click to expand...
Yes tried that, rolled back to one from December 2024

NetMan said:
Have you confirmed it really is a WiFi controller issue by disabling the WiFi adapter and using Rj45 connection for a bit?
Click to expand...
I cant do this as the users solely use WiFi, we don't have Ethernet patched in everywhere

UPDATE: I put 32GB of RAM in my laptop that was BSOD-ing and I've gone 2 full days without it happening. The BSOD error mentioned Memory Management so maybe there's software that has memory leak and uses up all the RAM then boom crash?
 
elrasho said:
I cant do this as the users solely use WiFi, we don't have Ethernet patched in everywhere
Click to expand...
No I meant just on one test machine, if it still crashed when using a LAN cable with WiFi disabled you would know it wasn't the WiFi driver that is the problem.


elrasho said:
I put 32GB of RAM in my laptop that was BSOD-ing and I've gone 2 full days without it happening.
Click to expand...
Windows shouldn't BSOD if it runs low on mem do they have a static swap file for some reason?
Are they running out of space on the SSD?
Does task manager say what is eating the RAM?
Are the others still crashing otherwise it could just be a coincidence i.e. it pulled down a Windows / App update and that has fixed it.
 
Last edited:
NetMan said:
No I meant just on one test machine, if it still crashed when using a LAN cable with WiFi disabled you would know it wasn't the WiFi driver that is the problem.



Windows shouldn't BSOD if it runs low on mem do they have a static swap file for some reason?
Are they running out if space on the SSD?
Does task manager say what is eating the RAM?
Are the others still crashing otherwise it could just be a coincidence i.e. it pulled down a Windows / App update and that has fixed it.
Click to expand...

Will try the WiFi test tomorrow thanks

Plenty of SSD space, task manager shows 10GB out of 16GB being used. The laptops affected are ProBook G9 and G10 which have the Intel AC211X WiFi adaptor, older models G8s dont have that adaptor and are working fine
 
elrasho said:
which have the Intel AC211X WiFi adaptor, older models G8s dont have that adaptor and are working fine
Click to expand...
Are the adapters accessible without dismantling the laptop into a million pieces?
What happens if you swap the WiFi adapter between models?
 
Last edited:
elrasho said:
We did this; swapped the WiFi adaptor with a ProBook G8 laptops and the BSOD stopped
Click to expand...
If you put the "Intel AC211X WiFi adaptor" in a G8 does the G8 start crashing?

From the Windowslatest link I posted did you try:
"For Wi-Fi, the Intel WLAN driver version 23.30" and "Bluetooth version 23.30" drivers which were supposed to fix the problem?
If not I'd try that specific version to see if it helps before buying a bunch of new adapters.


Also worth checking :
When you imaged the laptops did you install the latest monthly cumulative updates patch?


I would probably test a little longer using the old adapter in the new laptop then if budget allows just buy a bunch of WiFi adapters and replace all the "AC211X"; speak to your laptop supplier explain your issue then they might do you a deal on WiFi adapters.
 
NetMan said:
If you put the "Intel AC211X WiFi adaptor" in a G8 does the G8 start crashing?

From the Windowslatest link I posted did you try:
"For Wi-Fi, the Intel WLAN driver version 23.30" and "Bluetooth version 23.30" drivers which were supposed to fix the problem?
If not I'd try that specific version to see if it helps before buying a bunch of new adapters.


Also worth checking :
When you imaged the laptops did you install the latest monthly cumulative updates patch?


I would probably test a little longer using the old adapter in the new laptop then if budget allows just buy a bunch of WiFi adapters and replace all the "AC211X"; speak to your laptop supplier explain your issue then they might do you a deal on WiFi adapters.
Click to expand...

Those drivers didn't help, user reported BSOD again :/ This is so frustrating
 
elrasho said:
Those drivers didn't help, user reported BSOD again :/ This is so frustrating
Click to expand...

This seems to be one of those situations where getting your users back to a working state is more urgent than actually solving the problem. So how about downgrading the Windows build?
 
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