windows 7 explorer keeps crashing everytime

elementol · 28 Dec 2011 at 18:13

hi

Windows 7 64bit professional

I've recently developed this problem on my laptop where everytime i start using windows explorer it crashes and has to restart. Usually happens after i dealve a few folders in but happens everytime. I've tried a few recommendations online but nothing has worked so far....started in safe mode and it still happened.. i ran cmd and sfc /scannow and its still there...

and just tried turning off all non windows based services for startup and i still have the problem......darn

also followed some other suggeted solutions found on the web such as showing icons and never thumbnails...but didnt work.

Has anyone managed to solve this problem?

elementol · 28 Dec 2011 at 18:18

and when i run the sfc scan it says it found problems but could not ix them and has documented it in the cbs file in "windows/logs/CBS" but when i click on the file to open it it says access is denied and just shows a blank text document..

elementol · 29 Dec 2011 at 11:12

well i just did a complete system image restore back to the point when i first booted up the computer and it seemed to work ok...i then updated the asus drivers and windows updates and now i have the same problem all over again.......whaaaaa

Hagar · 29 Dec 2011 at 12:00

Sounds like a bad update.

Only install updated drivers if the hardware shows with an error in hardware monitor, Install windows updates singly and test after each install. Only install important critical updates

elementol · 30 Dec 2011 at 18:33

OK, i've reinstalled windows using the recover partition on the laptop...so factory reset basically. I've done everything the same this time except i've not updated the Asus drivers and software updates and everything seems to be working fine now. Must be a bug in the Asus software etc....

elementol · 2 Jan 2012 at 15:00

ok i've tried everything i can think of and many suggestions to fix it...but no luck.

I've tried

sfc /scanow-------no fix
antivirus scan------no fix
windows updates----no fix
asus updates-----no fix
safe mode-------no fix

After all of this i just reset the notebook to factory intstalation to start over. And installed all windows updates and asus updates......no fix

I then tried the same as above but with no asus updates.....fixed.....but.....i thought the problem was sorted, i just wouldn't install any asus updates but one day some of the programs i installed just disappeared...shortcuts were left but didnt link to anything....and my wall paper reset to the original factory asus image......and windows explorer started crashing again!!...my heart sank once again...

soooo ...i did another fresh factory reset.....and first thing i did was uninstall as much asus stuff as i could before using or installing anything else....but upon restart explorer was crashing again....

Really not sure whats going on or how to fix this...

elementol · 2 Jan 2012 at 17:07

oh yes...hope i'm not speaking to soon....but...i think its fixed.

Found a thread online with someone with the same laptop and it was suggested that uninstalling the ASUS online storage app fixes the problem as there is a dodgy 64bit dll in there.. So got rid of it and all seems to be working....touch wood.