Windows 7 Failing to Install?

PaulM

PaulM

PaulM

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Joined
18 Feb 2008
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Hi all,

I'm trying to fix a Dell Dimension E520 for a friend. It had WinXP on it which apparently worked fine until about 3 months ago, after which it would only start in safe mode. If you tried to start it without safe mode the WinXP logo would show, then it would automatically reboot.

He's already bought a retail copy of Windows 7 Home, I assumed it was just a software problem so I tried to install Win7. Unfortunately after reaching the final stage "completing installation..." it rebooted and showed an error message (I've tried installing several times with different DVDs but it always fails):

"The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click "OK" to restart the computer, and then restart the installation"

I've run 10+ passes of Memtest86+ and a full WD HDD diagnostics, both of which show no errors. I also installed Ubuntu to test, which seemed to work fine.

Does anyone have any idea what might be causing this? Thanks in advance.
 
PaulM said:
I've tried installing several times with different DVDs but it always fails
Click to expand...

Where is this DVD from? Is it a genuine copy?

Assuming you've downloaded/ripped it from a legitimate source, verify the hash of the image and when you're burning it make sure you verify the disc as well.

You've done what I would have done by checking the RAM and HD, signs are pointing to the Windows install media at the moment.
 
sounds like a gfx problem, either that or mobo. Ubuntu may have worked becuase it wasn't loading gfx drivers. Sounds like xp and win7 both fail when attepting to install the gfx, which would also explain why winxp only works in safe mode.
 
theheyes said:
Where is this DVD from? Is it a genuine copy?

Assuming you've downloaded/ripped it from a legitimate source, verify the hash of the image and when you're burning it make sure you verify the disc as well.

You've done what I would have done by checking the RAM and HD, signs are pointing to the Windows install media at the moment.
Click to expand...

Thanks for the reply, I've tried two genuine retail Windows 7 discs, and an MDSN image (+ hash verified) from disc (& USB stick). Same error every time.
 
Thanks for the replies, I grabbed the .dmp files:

Code: 
FAULTING_MODULE: 82818000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  0

BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

CURRENT_IRQL:  0

STACK_TEXT:  
WARNING: Stack unwind information not available. Following frames may be wrong.
8293bd0c 82c36f3f 00000124 00000000 850d3024 nt+0xdcd10
8293bd48 828e6f04 8507d349 850d3024 828804f0 hal+0xef3f
8293bd78 82c371f1 850d3ea8 82c44e40 00000000 nt+0xcef04
8293be8c 82c372e3 850d3ea8 850d3ef8 00000002 hal+0xf1f1
8293beb0 82c373ff 00000000 850d3ef8 00000000 hal+0xf2e3
8293bed0 82c37548 00000000 850d3ea8 8293bff0 hal+0xf3ff
8293bee0 82c2d5f5 00000000 00000000 00000000 hal+0xf548
8293bff0 82c2a261 00000002 801db000 00000000 hal+0x55f5
00000000 00000000 00000000 00000000 00000000 hal+0x2261


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner
---------

Looks like it is indeed a hardware fault.
 
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