Windows 7 Pro - reverting changes!

stockhausen

stockhausen

stockhausen

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Soldato
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30 Jul 2006
Posts
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Please help . . .
I am trying to sort out a neighbour's Windows 7 PC. Every time she boots it it comes up with the following sequence of messages:
Starting Windows

Please wait

Preparing to configure windows
Do not turn off your computer
Click to expand...
There is then a delay before the following is displayed:
Failure configuring Windows updates
Reverting changes
Do not turn off your computer
Click to expand...

It then boots up into a state during which I ought to be able to carry out further "tidying up" - but am reluctant to do so until I have sorted out the update problem.

How do I remove the updates that it is supposedly applying in order to allow the Windows Update program to download the updates?
I have a vague feeling that I need to delete some folders or files.

Thanks in advance . . .
 
I do have all personal data backed up - I am not at all sure why this is relevant?

How do I remove the updates that the computer is supposedly applying in order to allow the Windows Update program to download the updates?

I have a vague feeling that I need to delete some folders or files.
Click to expand...
 
Disk cleanup can remove updates queued, stop the update service and bits then rename softwaredistrubition to .old then start the services again.
 
Worth a punt, as it fixes the W7 machines at work:

Stop the WU service
Delete (or rename) C:\Windows\SoftwareDistribution

Reboot and try a WU again.
 
run cmd prompt as admin, then run two commands, pressing enter after each one:

net stop wuauserv

net stop bits

close cmd prompt

navigate to C:|windows|softwaredistribution

delete everything in that folder

reboot

check for windows updates
 
Check event viewer as it might tell you which update is failing. Also, since you're using windows 7, you can actually pick and choose which updates to install so it might be worth doing a few at a time. Maybe select all the smaller updates first and see how they get on before doing the larger ones.
 
Thanks for the advice; sadly it seems not to have worked, I still have the same problem with a Failure configuring Windows updates and changes being reverted on start-up.

Furthermore, when I try to run the update I get an error message saying
Windows could not search for updates
An error occurred while checking for updates for this computer
Error code 800800005 - unknown error
Click to expand...

The Event log error appears to relate to:
TrustedInstaller.exe., version: 6.1.7601.17514
With Faulting module name: ntdll.dll, version: 6.1.7601.19110
Exception code: 0xc0000005
Fault offset: 0x000000000002fa52​
 
Dont know if this will help as the update isnt fully installed so might not show on the list.

If you go: Windows button >Control panel >uninstall a program.

In the left hand panel it will say view installed updates.

Click that and it will list windows updates that when clicked can be uninstalled, not sure if the failed one will be there but if you go to windows update page and click view update history that will show you what hasnt installed properly.

Failing that might be worth putting a windows disk in and choosing repair.
 
Thanks Tony, I'll give that a go.

A Windows disk would solve all my problems - sadly she no longer has one; in fact she probably never did, she acquired the machine when a company that employed her were downsizing and reorganising :(
 
Unfortunately I learned yesterday that this (Windows Update error code 80080005) problem is still present on Windows 7.
By Googling around and looking at sevenforums.com I learned that the problem may be related to NetDot.
I cannot locate HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller\Start either.
I tried running the .NET Framework Repair Tool - that failed.
I removed .NET and tried reinstalling the latest version (.Net FrameWork 4.7).
All of these strategies have failed :(
She is getting very worried about not having been able to update Windows 7 for a very long time.
Does anyone have any further suggestions?
 
stockhausen said:
Unfortunately I learned yesterday that this (Windows Update error code 80080005) problem is still present on Windows 7.
By Googling around and looking at sevenforums.com I learned that the problem may be related to NetDot.
I cannot locate HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrustedInstaller\Start either.
I tried running the .NET Framework Repair Tool - that failed.
I removed .NET and tried reinstalling the latest version (.Net FrameWork 4.7).
All of these strategies have failed :(
She is getting very worried about not having been able to update Windows 7 for a very long time.
Does anyone have any further suggestions?
Click to expand...

Won't be long and there will be no updates at all. Upgrade to 10 or move to something free like ubuntu.
 
mrbell1984 said:
Won't be long and there will be no updates at all. Upgrade to 10 or move to something free like ubuntu.
Click to expand...
Sadly, neither option would work for her.
Unfortunately she missed the free upgrade option - although she is understandably reluctant to move to a "new" user interface.
The same is true of Ubuntu, added to which she would then lose some of the Windows applications with which she is familiar.
 
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