- Joined
- 30 Jul 2006
- Posts
- 12,130
Please help . . .
I am trying to sort out a neighbour's Windows 7 PC. Every time she boots it it comes up with the following sequence of messages:
It then boots up into a state during which I ought to be able to carry out further "tidying up" - but am reluctant to do so until I have sorted out the update problem.
How do I remove the updates that it is supposedly applying in order to allow the Windows Update program to download the updates?
I have a vague feeling that I need to delete some folders or files.
Thanks in advance . . .
I am trying to sort out a neighbour's Windows 7 PC. Every time she boots it it comes up with the following sequence of messages:
There is then a delay before the following is displayed:Starting Windows
Please wait
Preparing to configure windows
Do not turn off your computer
Failure configuring Windows updates
Reverting changes
Do not turn off your computer
It then boots up into a state during which I ought to be able to carry out further "tidying up" - but am reluctant to do so until I have sorted out the update problem.
How do I remove the updates that it is supposedly applying in order to allow the Windows Update program to download the updates?
I have a vague feeling that I need to delete some folders or files.
Thanks in advance . . .