Windows 7 saying it's not genuine

[sparky05084]

Hey all.

Well, the above pretty much sums up my problem. Booted into Windows like any normal day and I was greeted with the following message on a black screen "This copy of Windows 7 is not genuine".

I had an option to either go online and resolve it or an ask me later tab. I obviously clicked the former and it took me to Microsoft's validation page where it said "Validating Windows this should only take a few minutes".

The result? A page where it advises which version of Windows is best for me and buy options. What?!

I know my copy is genuine and it hasn't done this before so this is new for me. I have run a virus scan and malware scan so I don't think it's virus/malware at play. Not edited the registry in any way and have done a few restarts to see if was just a glitch or the system playing silly buggers. Nope, still says it on every reboot.

I now have this in the bottom right hand corner of my desktop: "Windows 7 build 7601 this copy of Windows is not genuine".

I'm pretty stumped. Can I not just go to somewhere and put in the product key that is attached to my tower and re validate it?

Any solutions or advice would be much appreciated.

Thanks.

 

[horrorwood]

To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
Once saved, run the tool.
Click on the Continue button, which will produce the report.
To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response.

Please also state the Version and Edition of Windows quoted on your COA sticker (if you have one) on the case of your machine, but do NOT quote the Key on the sticker!

 

[MeMeMeMe]

Definitely do what horrorwood says. Then after that, try this

Go to star menu, type "activate", and click the activate windows option.

I had a friend who keeps getting the warning that his edition of windows isn't genuine. If he clicks the link in that dialog, he gets sent to the webpage where the solution is to buy another copy of windows.

But if he tries to activate windows manually, by the above process, it then tells him, "your copy of windows is genuine" and the error goes away. For a while. It always comes back though.

 

[sparky05084]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-DDGGW-J4HCT-WY4RR
Windows Product Key Hash: LBBNdBjOgDVnX3HmlFT1t0faJuc=
Windows Product ID: 00359-034-2953646-85418
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {81A35413-A8DD-4A58-B8D8-893D25A26345}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120305-1505
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{81A35413-A8DD-4A58-B8D8-893D25A26345}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WY4RR</PKey><PID>00359-034-2953646-85418</PID><PIDType>5</PIDType><SID>S-1-5-21-404062662-915392528-52827270</SID><SYSTEM><Manufacturer>Foxconn</Manufacturer><Model>9657AA</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="4"/><Date>20080813000000.000000+000</Date></BIOS><HWID>23690000010000FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
C:\Windows\system32\slmgr.vbs(1333, 5) (null): The data is invalid.

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:18:2012 23:22
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
N/A, hr = 0x8007000d

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC IntelR AWRDACPI
FACP IntelR AWRDACPI
HPET IntelR AWRDACPI
MCFG IntelR AWRDACPI

 

[sparky05084]

Anyone?