Windows 7 SP1/USB/iPhone/iTunes

Norbert666 · 8 Mar 2011 at 09:51

Please help me! This is driving me nuts!

The title is vague, as I am not sure where the problem lies... Here is the history in order...

• Went on holiday - iPhone working fine.
• Come home, and Windows 7 says it wants to update with Service Pack 1.
• Install SP1 and pick up a couple of other (non-critical) updates that I hadn't got round to.
• SP installs fine, but the other two failed (KB2387530 and KB76422). I don’t get the option to retry them so I assume that SP picked them up anyway (they were a bit older)
• Notice issues with USB 2.0 after SP1 (iPhone not being recognised and Walkman error message saying it will perform better if connected to a USB 2.0 even though it is). Read online and it seems that SP1 is installing incorrect USB drivers for some people. Solution is to uninstall USB drivers in Device Manager and restart. So I do this.
• iPhone says there is no music content on the iPod part, even though when connected it shows 8GB. One solution I found is to change language and then change back to English. I did this and it worked momentarily, until I reconnected it to PC.
• iPhone is now also not backing up or synching properly. Saying it’s not connected when backing up. And/or the backup is corrupt. A solution I found was to delete the corrupt old backup and then retry it. Again, this worked momentarily but now fails again when connected.
• I un-synched the music part of the iPhone and it did wipe it. I then added a single track and that seems to work. But if I try and any more than an album it fails again – no backup, and shows no content on iPod part of iPhone.
• My last ditch attempt was to uninstall iTunes and reinstall it, including deleting old backups. First connect with the iPhone worked. It backed up and synched the one album I had told it to. I then disconnect and reconnect and it starts all the same problems again.

Reading online, the backup and no-music-content showing is not a Windows issue normally. The fixes are iTunes/iPhone based. So I am unsure whether the Windows 7 SP1 issue is a red herring or not? It’s driving me mad. Particularly as I just had an iPod compatibility thingy installed into my car at great cost!

Any suggestions?

Diggsy · 8 Mar 2011 at 11:03

Can you try uninstalling SP1?

Maybe try rolling back to pre-update?

bledd · 8 Mar 2011 at 12:16

This may help.

http://forums.mydigitallife.info/th...USB-Driver-Bug-(what-it-is-and-how-to-fix-it)

Norbert666 · 8 Mar 2011 at 14:37

bledd. said:
This may help.

http://forums.mydigitallife.info/th...USB-Driver-Bug-(what-it-is-and-how-to-fix-it)

Thanks I posted that in an earlier thread when I was just having USB issues, and did the solution.

I actually took the iPhone to Apple and they've replaced it. I'm not convinced it was broken but I'll see whether my problems are resolved tonight when I connect it at home.

Fingers crossed.

Norbert666 · 8 Mar 2011 at 14:37

Diggsy said:
Can you try uninstalling SP1?

Maybe try rolling back to pre-update?

I did have a quick look and I'm not sure that's possible?

neil_g · 8 Mar 2011 at 15:46

Norbert666 said:
I did have a quick look and I'm not sure that's possible?

you need to click the "view installed updates" in the programs and features control panel option

Diggsy · 8 Mar 2011 at 16:56

Norbert666 said:
I did have a quick look and I'm not sure that's possible?

Yep, as per the post above, it's definitely in the list, and when you highlight it the uninstall button is activated so I can't see why not.

Norbert666 · 8 Mar 2011 at 19:20

So Apple gave me a new phone which I just plugged in and had exactly the same issues.

So it's definitley SP1 related.

Just seen there are 6 new updates for Win 7. I'll install those and see if it rectifies anything, and if not, try to uninstall SP1.

What a shambles.

Norbert666 · 8 Mar 2011 at 20:04

Seems I can't uninstall SP1 - the uninstall option doesn't become available like other updates. :confused:

Norbert666 · 8 Mar 2011 at 20:39

OK, I'm at a complete loss.

Brand new phone.
Completely wiped itunes and all related apple stuff (bonjour, quicktime etc - as per instructions on Apple website). Fresh install, with no music or anything.
Plug in brand new phone, and it stalls backing up.

It *has* to be something to do with Win 7 SP1. But I can't uninstall it.

It may still be the USB driver issue I guess - I did try to uninstall them but it was difficult with a USB mouse. Maybe I didn't do them all.

I'm at a complete loss - can anyone please give me some suggestions

EDIT I ran the USB fixer whatsit from here: http://forums.mydigitallife.info/th...USB-Driver-Bug-(what-it-is-and-how-to-fix-it) and it says my USB drivers are fine.

So now I'm even more lost

Blue160 · 8 Mar 2011 at 20:41

I have exactly the same problem. The fix posted above hasn't worked for me either.

Supernaut91 · 8 Mar 2011 at 20:50

I had this exact same issue. Easy fix mind.

Standard Enhanced PCI to USB Host Controller, uninstall it.

Restart, worked like a charm

Supernaut91 · 8 Mar 2011 at 20:51

The only reason i knew it was this is because i had the yellow question mark above the controller.

theheyes · 8 Mar 2011 at 20:51

Are you both using iTunes 10.2? I'm still on 10.1 and im a bit reluctant to upgrade now since I'm running SP1. 32 or 64 bit Windows?

Norbert666 · 8 Mar 2011 at 21:02

Bunyan said:
The only reason i knew it was this is because i had the yellow question mark above the controller.

That was the first thing I did.

Seems I am getting lots of the same error messages as others:
"cannot back up as session can't be started" etc but the fixes posted do not work. That's the most frustrating part.

Norbert666 · 8 Mar 2011 at 21:04

theheyes said:
Are you both using iTunes 10.2? I'm still on 10.1 and im a bit reluctant to upgrade now since I'm running SP1. 32 or 64 bit Windows?

Latest version yes. I just completely wiped the previous version and reinstalled. Its a completely fresh itunes with a brand new phone, and its saying I can't back up. When I go to Apple the error message means my previous backup is corrupt, BUT I don't have a previous back up. Everything is brand spanking new.

Doing my ****** head in!

Supernaut91 · 8 Mar 2011 at 21:11

Hmm very odd.

Blue160 · 8 Mar 2011 at 22:25

Yes on 10.2 as well. Have renstalled USB drivers which hasn't helped. I did restore from a two week old system image which made it work once. It has now stopped again.

Mattus · 8 Mar 2011 at 23:23

Odd.

I wonder if it would help if you made sure all Apple-related files had definitely been removed after you uninstalled all Apple software? Maybe the uninstallers are leaving a corrupted file behind or something.

Just had a quick look, and I have Apple files in the following folders:

C:\Program Files\Common Files\Apple
C:\ProgramData\Apple
C:\ProgramData\Apple Computer
C:\Users\<me>\AppData\Local\Apple
C:\Users\<me>\AppData\Local\Apple_Inc
C:\Users\<me>\AppData\LocalLow\Apple Computer
C:\Users\<me>\AppData\Roaming\Apple Computer

Maybe you could check if any of those folders still exist after you've uninstalled Apple software, and if so, move or rename them before reinstalling? A bit of a scorched-earth approach, but I'm not sure what else to suggest...

Blue160 · 8 Mar 2011 at 23:31

I tried completely nuking iTunes by deleting the stuff it left behind already. I'll have another go tomorrow and see if your list helps find something I missed.

Having done a lot of googling on the subject, it would appear that this is a fairly common problem. Nobody seems to have an answer though.