Windows 7 won't recognise 5850

[krayzeekris]

My first PC build some months ago went very well. I have:

ASUS M5A78L-M USB3 AMD760G w/ Radeon 3000 Integrated
AMD Phenom II X4 955
4GB DDR3
Win7 64 Home
OC StealthXStream II 500W PSU

I chose a mobo with integrated graphics so I could still play (old) games while saving for a good standalone graphics card. I initially had problems installing video display drivers - it wasn't clear whether I needed drivers for the Radeon 3000 integrated graphics or the AMD 760G chipset. After many BSODs the PC seemed very happy with AMD 760G drivers, and it was the AMD 760G that sat under Display Adapter in the Device Manager. Even though it was an old-ish Microsoft driver, or so the properties stated.

I bought and yesterday received an HIS Radeon HD 5850. I disabled the AMD 760 in the device manager, then shut down and put in the 5850. Windows 7 loaded up fine, then detected new hardware and proceeded to install 'Standard VGA Display Adapter'. I downloaded the latest AMD/ATI drivers from their website (11-10) and installed the CCC/install manager that included the driver, but this did not update the device manager, Win7 does not recognise my graphics card as a Radeon HD 5850, it's still Standard VGA. I then downloaded the latest ATI Driver as an individual driver, rather than the whole install manager file, ran that, still the same Standard VGA. I also get an error "The Catalyst Control Center is not supported by the driver version of your enabled graphics adapter. Please update your AMD graphics driver, or enable your AMD adapter using the Displays Manager". Is it referring to my AMD chipset? It should be referring to my Radeon HD 5850 surely?

My current 22" monitor doesn't have an HDMI port, so I'm using the VGA adapter that came with the card.

I've looked in BIOS to see if I can disable onboard graphics, there is no option for this. I've checked the mobo manual and there is an option to select the primary display adapter - this is showing as GFX0-GPP-IGFX-PCI, i.e. primary video controller on a PCIe x16 slot first, PCIe x1 slot second, then onboard display output port etc. So presumably this is correct.

On AMD's site, there is a function to download a small program where it detects your PC's graphics card and downloads the right drivers. Well it correctly identified the 5850 and downloaded 11-11 (surprised as 11-10 was showing on their drivers page). Ran this and still no joy.

Every time I uninstall the Standard VGA Adapter and restart the PC, it automatically reinstalls Standard VGA, presumably so I can have a display on my screen prior to running in the new drivers, telling Windows what card is installed and what features it has. Running any ATI driver does not install the driver, it doesn't tell my PC I've installed and am running a 5850.

My 500W PSU only has 1 6+2-pin PCI-E connector, so I used two black 4-pin (as opposed to the white/clear 4-pins) in a 6-pin adapter that came with the card so that I had two 6-pin connectors from the PSU to the card. Is the card not getting enough power from the PSU because of this, and therefore Windows isn't recognising it?

I was looking at updating my BIOS using ASUS' really good update program, but on trying to install said program, I get BSODs weirdly.

I'm desperately hoping for suggestions and solution to this. I'm at a loss as to how to get my PC/Windows 7 to recognise a 5850 is attached to it.

Thank you

Chris

 

[Hagar]

The radeon HD5850 uses about 150w or 300w total system power but idling should only use 25w or so.

Can you try the molex to 6 pin in another cable, it does sound like a power issue although you should have enough with a 500w supply.

Try swapping over the two 6 pin connections. Reseat the card in the slot.

I usually put the card in first, start the PC which comes up in std. VGA as you have said. Then download and install the CCC and driver package. This sounds like what you did.

 

[area512003]

Which AIB is your 5850 from?

Have u got the original Driver CD that came in the 5850's box or download them from the AIB's website?

Just a hunch, that on some rare occasions it has been known for some Gfx Cards not to work with the Official Drivers from ATI/AMD but only the branded AIB drivers on their website or the included CD.

Just a hunch though

 

[rolypolyman]

Ok, you need to go into Device Manager\Display Adapter, rightclick and choose uninstall\remove adapter, click yes, I think. Have the latest Amd drivers here
Reboot windows, it will install the standard vga graphics driver, although you used to be able to stop this when the 'found new hardware' came up and you just cancelled it. Nowadays you dont seem to get the chance to do this. Anyway once the standard drivers are installed and while in windows just run the Amd driver package( the whole suite) let the installer do its thing and hey presto you should have the latest drivers installed. If this doesn't work then you may have a conflict of some sort which you may or may not be able to resolve, if you cant then I would re-install windows and try from scratch. Good luck, this approach always works for me, oh and select clean install when installing the Amd drivers when given the option.

 

[EGuitarStar]

Disable the onboard card in the BIOS and set your primary graphics card to be your PCIe solt. Boot into windows and install current driver if necessary.

 

[rolypolyman]

Disable the onboard card in the BIOS and set your primary graphics card to be your PCIe solt. Boot into windows and install current driver if necessary.

Spot on mate, I assumed (never assume ) his onboard was disabled, doh. LOL

 

[krayzeekris]

nkata - thank you very much for this. I certainly can try swapping them around. My case fans work so I can put that molex in the connector and vice versa to see if they still work. The 5850 ships with two 4 to 6-pin adapters but the manual says not to use them, that they are 'bad connections'. Well I only have one 6+2 pin PCIe connector so I have to try the adapter. I was concerned that not enough power was getting through. I may have to buy a new PSU, a 550W Corsair maybe, that has 2 6-pins. Having said that, the AMD update program had no problem detecting the 5850 and selecting the right driver for it. I don't mind it installing a standard driver, it's just not recognising the card as anything but a standard vga adapter, the same shows in dxdiag.

rolypolyman - yes that's exactly what I did. Several times in fact. I also ran task manager as soon as windows popped up, to try and stop the application or service that installs the standard vga but couldn't find it in time. Running the full suite doesn't install the driver or update the driver, or tell windows in any way that a 5850 is installed.

Which AIB is your 5850 from?

AIB? As in HIS? I do have the original driver CD and no I haven't tried using those drivers so that's another option. I just downloaded the very latest driver from the AMD website. I do know that manufacturers sometimes tweak their drivers to work with their specific card.

Disable the onboard card in the BIOS and set your primary graphics card to be your PCIe solt. Boot into windows and install current driver if necessary.

Already looked through BIOS and the mobo manual. There's no menu or option within BIOS to disable the onboard graphics, only to set the primary graphics card to PCIe, which I confirmed IS the case. There are, however, a couple of options within BIOS, that are only available to change when a graphics card has been inserted. And these ARE available, whereas without the card in, they would be greyed out. I would guess from here, I could try updating the BIOS, but I can't do that while the 5850 is attached and the standard vga drivers are in as it causes a conflict when I run the ASUS update facility to start the BIOS update and I get a BSOD.

Thanks very much for your responses guys, at least there's a few things I can try. Was hoping to be tucking into BioShock, Dead Space, Mass Effect etc but they're still tantalisingly out of reach.

One thing I have yet to understand is, updating the chipset driver - is this necessary? Having on-board graphics, my chipset AMD 760G sat in the 'display adapter' part of device manager but I was never able to update it, it just used a Microsoft WHQL driver. I may remove the 5850, get the on-board graphics drivers running properly again, then try re-inserting the 5850.

 

[area512003]

Disable the onboard card in the BIOS and set your primary graphics card to be your PCIe solt. Boot into windows and install current driver if necessary.

Have you read the 1st post by the OP properly?

He cannot disable the onboard gfx and has set what settings are available as the PCIE slot (GFX0) Primarily Gfx.

Ops states in post 1.
"I've looked in BIOS to see if I can disable onboard graphics, there is no option for this. I've checked the mobo manual and there is an option to select the primary display adapter - this is showing as GFX0-GPP-IGFX-PCI, i.e. primary video controller on a PCIe x16 slot first, PCIe x1 slot second, then onboard display output port etc. "

 

[krayzeekris]

Fantastic news!! Decided to run Windows Update first, 'just in case', one available update was an ATI HD 5800 series driver, another update was a RealTek PCIe Family Controller. A few minutes later and boom, both my onboard graphics ATI Radeon 3000 AND ATI Radeon HD 5800 Series are appearing in Display Adapters in Device Manager. Both are enabled, I know I should probably disable the Radeon 3000 but tbh, if I don't get any problems or conflicts, I'm not going to touch anything I say fantastic news, but I haven't tried to play any games yet....