windows 8.1 upgrade issues

Pink_Zeppelin

Pink_Zeppelin

Pink_Zeppelin

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South Wales
Hello, I've done some searches and not found anything that seems relevant, hopefully this is the right place for this.

I'm trying to upgrade my laptop to windows 10 from 8. i first have to upgrade to 8.1, but I can't seem to be able to. I ran a program called winupcompat to see if there are any issues, and got this message:

Minimum system requirement not met

Your PC is running an enterprise or volume licensed version of windows 8 and cannot be updated using windows store. contact your system administrator for more information on how to update your PC to windows 8.1.

Is there anything I can do to get around this to upgrade to windows 10?

The laptop is an acer aspire e 15 start.

Thanks for any help.
 
What Windows are you running at the moment? Ooops, i see, Win 8. Have you downloaded all updates? If so, have you gone into the 'Store' and selected to upgrade to 8.1 from there?

Make sure all updates downloaded first. Then go into 'Store' to upgrade to 8.1
 
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It's actually my girlfriends' laptop, and I'm not familiar with windows 8. I tried following a guide about it and there was some sort of searching for updates screen that I left for a few hours and nothing happened. I've now done the updates through the control panel, they're downloading now.
Hopefully this will work, although I'll feel a bit daft for not thinking of it before.
cheers.
 
Yes, wait for updates to finish and then go to the 'Store' to see if you can download and upgrade to 8.1. It will tell you if more updates needed!

Keep us updated
 
If you go to your system properties, what version of Windows does it show?

Enterprise shouldn't be on that laptop unless it's her work laptop or the key has been obtained in an interesting way.
 
Ok, embarrassingly, it's running 8.1 already. I sort of assumed it wouldn't have come with 8.1 on it but looks like it must have.
Although I'm not getting any messages about upgrading to windows 10, which also made me think it was 8.0

sorry for wasting your time.
 
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