Windows 8 Crashed . What the hell is going on ????

[ikillbears]

My girlfriend was rebooting her laptop running windows 8. it crashed. Restarted and it remembers nothing. except her log in picture, her password. her wireless password. everything else is gone. and i mean everything, there are no apps. nothing. you cant access the ' my computer ' nothing. every time you restart it it just goes straight into the ' setting up your pc ' situation. what the hell is going on ? Shes really stressed out as had some important documents on it. Can any one help ????

 

[ikillbears]

cheers for the quick response. I have an update.

I hit an assist button that is on her laptop. It's a Sony Vaio. And.... it worked.... slighty.

Ive managed to back up all the files so thats the important thing.

Here's the weird thing. The overlay, i believe its called Metro ( im a mac boy ) doesn't work at all. it doesn't know there are any apps or anything like that. However, after i hit this assist key it launched a sony app which brought it to the original windows desktop that we all know and love. So it seems to me ( a complete novice / guess ) that the overlay has well and truely done one. Any one have any suggestions about how to fix that ?

I'll have a little look into the above ( thank you )

 

[ikillbears]

it was relatively new, 4 months at the most. fresh windows 8 install. I've just done a windows restore and it seems to be ok now. Was really really weird at first and didnt help when the girlfriend started crying.

with held the temptation to say, this is why you should always dropbox your work.