Windows hardware remove / device disconnect

Guest2

Guest2

Guest2

Soldato
Joined
6 May 2009
Posts
20,118
I'm using Windows 10 and recently have started getting a Windows hardware remove / device disconnect sound message which causes games to lock my control for a split second.
I hear the sound (heard in Control panel > sound > sounds ' Device Disconnect' as if a device is being unplugged from my machine.

It's highly anoying trying to track down what this is and have unplugged all device I dont need and disabled things like un-used bluetooth and NICs.
It can happen 2 or 3 times in a minute, or not at all for an hour or once an hour.

I've updated BIOS, updated chipset drivers, reverted GPU drivers. Microsoft Edge Webview2 Runtime keep reinstalling. Mozilla Firefox is my main browser.

Just now, it happened and have lost the cursor on this OcUK tab - edit. I closed out of Mozilla and have the cursor back. I've been using Mozilla for year so doubt it's that
 
Last edited:
mickyflinn said:
I wonder if event viewer mite give you an indication on what's going on.

www.technipages.com

Windows 11: Fix Device Disconnect Sounds

If the USB jingles happen for no reason, there are a few methods that you can use to get rid of this phantom disconnected device sound.
www.technipages.com www.technipages.com
Click to expand...
Thanks. My power profile was on high performance but for some reason USB suspend was set to enabled. I've disabled that, lets hope its that.

Nothing in event viewer after I get a disconnet sound
 
Well, I thought power management usb suspend would have done it but nope. Another couple of disconnect noises playing Warzone.

I have this in application logs - event ID 16394


Successfully scheduled Software Protection service for re-start at 2123-06-04T12:35:05Z. Reason: RulesEngine.
Offline downlevel migration succeeded.

At the same time, I also have this Security events

An account was successfully logged on.

Subject:
Security ID: SYSTEM
Account Name: DESKTOP-HBT7OPL$
Account Domain: WORKGROUP
Logon ID: 0x3E7

Logon Information:
Logon Type: 5
Restricted Admin Mode: -
Virtual Account: No
Elevated Token: Yes

Impersonation Level: Impersonation

New Logon:
Security ID: SYSTEM
Account Name: SYSTEM
Account Domain: NT AUTHORITY
Logon ID: 0x3E7
Linked Logon ID: 0x0
Network Account Name: -
Network Account Domain: -
Logon GUID: {00000000-0000-0000-0000-000000000000}

Process Information:
Process ID: 0x38c
Process Name: C:\Windows\System32\services.exe

Network Information:
Workstation Name: -
Source Network Address: -
Source Port: -

Detailed Authentication Information:
Logon Process: Advapi
Authentication Package: Negotiate
Transited Services: -
Package Name (NTLM only): -
Key Length: 0

This event is generated when a logon session is created. It is generated on the computer that was accessed.

The subject fields indicate the account on the local system which requested the logon. This is most commonly a service such as the Server service, or a local process such as Winlogon.exe or Services.exe.

The logon type field indicates the kind of logon that occurred. The most common types are 2 (interactive) and 3 (network).

The New Logon fields indicate the account for whom the new logon was created, i.e. the account that was logged on.

The network fields indicate where a remote logon request originated. Workstation name is not always available and may be left blank in some cases.

The impersonation level field indicates the extent to which a process in the logon session can impersonate.

The authentication information fields provide detailed information about this specific logon request.
- Logon GUID is a unique identifier that can be used to correlate this event with a KDC event.
- Transited services indicate which intermediate services have participated in this logon request.
- Package name indicates which sub-protocol was used among the NTLM protocols.
- Key length indicates the length of the generated session key. This will be 0 if no session key was requested.
 
Guest2 said:
Well, I thought power management usb suspend would have done it but nope. Another couple of disconnect noises playing Warzone.
Click to expand...

What devices are you using? Have you changed the USB configuration at all?

I wonder if it is possible that a device on the same hub is drawing too much power and causing the port to cut out, like an external drive is powering up and stealing all the power from the other device.

If so, try having the devices on separate hubs, changing them from the rear USB to front USB if necessary, so that you only have one device connected per pair.
 
Tetras said:
What devices are you using? Have you changed the USB configuration at all?

I wonder if it is possible that a device on the same hub is drawing too much power and causing the port to cut out, like an external drive is powering up and stealing all the power from the other device.

If so, try having the devices on separate hubs, changing them from the rear USB to front USB if necessary, so that you only have one device connected per pair.
Click to expand...
Dont think ive changed any USB config other than disconnecting devices to troubleshoot this.

No hubs, just my MSI Meg unify X570 motherboard

USB devices are a Logitech mouse, Sound BlasterX G6 external DAC. No other USB devices are connected

YE1mPwp.png
 
Had similar not long ago
Though windows 11 not 10
Think mine was a windows update caused it in the end
Believe I used some free tools from nirsoft
To investigate it
One of them lists every usb device
And tells you if it disconnects/reconnects
And at what time/date
 
Mcnumpty2323 said:
Had similar not long ago
Though windows 11 not 10
Think mine was a windows update caused it in the end
Believe I used some free tools from nirsoft
To investigate it
One of them lists every usb device
And tells you if it disconnects/reconnects
And at what time/date
Click to expand...
Thanks, i seem to remember the name nirsoft so could have used it or sone other software they have before.

I removed a win 10 patch for usb drivers on a (bluetooth) printer.
Not sure why that needs usb drivers, its never been connected via usb!
 
Guest2 said:
Thanks, i seem to remember the name nirsoft so could have used it or sone other software they have before.

I removed a win 10 patch for usb drivers on a (bluetooth) printer.
Not sure why that needs usb drivers, its never been connected via usb!
Click to expand...
I downloaded the whole nirsoft tool thing
But you may be able to pick individual tools
I think the usb one may be
Called usbdeview
 
Mcnumpty2323 said:
I downloaded the whole nirsoft tool thing
But you may be able to pick individual tools
I think the usb one may be
Called usbdeview
Click to expand...
I installed that yesterday and think i've tracked it down.

After an update KB5027122 - https://support.microsoft.com/en-gb...ion-22h2-53ac755a-a4d5-474f-bc0d-db7af35bd4ce
Something appears in the USB list called MYSTIC LIGHT - Mystic Light RGB Gaming PC - MSI.
It appears as a USB device for some reason, disconnected then appears as MYSTIC LIGHT. Uninstalling that KB fixed it but it automaticaly downloads and installes again so i've uninstalled the USB device related to that MYSTIC LIGHT that appeared.
Uninstalling it doesnt work, it comes back. It came back, appeared as MYSTIC LIGHT then disconnected.

Its this little **** bag. - now disabled

NmEDQnJ.png



Device USB\VID_1462&PID_7C35\A02019111101 was configured.

Driver Name: input.inf
Class Guid: {745a17a0-74d3-11d0-b6fe-00a0c90f57da}
Driver Date: 06/21/2006
Driver Version: 10.0.19041.3031
Driver Provider: Microsoft
Driver Section: HID_Inst.NT
Driver Rank: 0xFF3202
Matching Device Id: USB\Class_03
Outranked Drivers:
Device Updated: false
Parent Device: USB\ROOT_HUB30\7&1f995c1&0&0


Buggy MSI software :rolleyes:
 
Last edited:
I have exactly the same MB and am experiencing the same issues what a PITA. Have just downloaded the nirsoft usb tool. Im almost safe to assume its gonna be the same thing
 
NoobCannon said:
I have exactly the same MB and am experiencing the same issues what a PITA. Have just downloaded the nirsoft usb tool. Im almost safe to assume its gonna be the same thing
Click to expand...
wow, im sort of glad - not just me! :D
I expect a bug it's the dog*** MSI drivers. Tempted to log a ticket with MSI who have been good in the past and quite fast to respond.

I also found this which specifically references 'A02019111101', 'MYSTIC LIGHT' and 'MEG X570 UNIFY'

Re: [Bug 216646] having TRANSPARENT_HUGEPAGE enabled hangs some applications (supervisor read access in kernel mode) — Linux Memory Management

Re: [Bug 216646] having TRANSPARENT_HUGEPAGE enabled hangs some applications (supervisor read access in kernel mode) — Linux Memory Management
www.spinics.net
 
Last edited:
Should say mine is totally different board
So not just buggy msi software
Asus armoury crate is probably even buggier
Love my asus crosshair viii extreme x570 board
But detest armoury crate
But I need it just to control the motherboard oled display
Definitely some very useful little tools in nirsoft though

It can get worse though lol
Microsoft is experimenting with rgb control
In windows 11 previews
Nothings as buggy as windows
 
RGB is annoying IMO. Would rather just turn it all off completely and no software to control it.
I dont even like the rainbox flashing light on my MSI Suprim x 3090 ti... but you have to install software to turn it off!
 
Last edited:
Guest2 said:
I've logged a web ticket with MSI. Lets see what they say
Click to expand...

mine actually seems to be related to the AMD adrenaline software, whenever you start a game it outs the pc into "Game" mode and turns some stuff off, my sound happens every time I launch a game. didn't put two and two together untill I started looking into it.
 
My motherboard has similar idea
Asus gamefirst
Shuts down stuff it deems necessary
When you open a game
But when it happened to me before
Didn't matter if I was just on desktop or browsing etc
Still that annoying hardware disconnects sound
 
NoobCannon said:
mine actually seems to be related to the AMD adrenaline software, whenever you start a game it outs the pc into "Game" mode and turns some stuff off, my sound happens every time I launch a game. didn't put two and two together untill I started looking into it.
Click to expand...
Going into games its fine.
Then 10 or 15 mins into a game i got a disconnect then another a few mins later or not at all. When i heard the disconnect sound my mouse and keyboard temporarily froze for a second - highly annoying playing Warzone 2
 
Well, thats ****ed on my bonfire. Warzone 2, three more disconnects
Everything in USBDevview that was not connected and registered today, i've uninstalled.

@Mcnumpty2323 I think you're right about this...
Shuts down stuff it deems necessary
When you open a game

What a hassle. Please just leave everything running and ill power my pc off with the button!


Hmmm, could be G400 mouse related or one of my USB ports has magically stopped working (or is not working properly)

The G400 mouse disconnected, I heard the noise and it reconnected at 10:08

bbk3xc5.png


I wonder if a Windows update or chipset update shafted up one of the USB hub controllers that my G400 mouse is conneted to. I've switched it to a different port for now.

Yep, its my mouse. Specifically the cable connectivity from the top part of the mouse is loose so causes the random disconnects - If I wiggle the wire a bit, it disconnects! Time for a new mouse unfortunately as the G400 has been great
 
Last edited:
You must log in or register to reply here.
Back
Top Bottom