Windows has failed to start

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Joined
18 Jul 2009
Posts
678
Location
UK
A friend's machine has failed to start and asks him to insert the windows vista dvd in to repair it. He clicks on repair my computer and it either cannot find a problem or cannot fix the problem.

He has recently bought a Windows 7 upgrade and wants to install it, without losing his files, but he needs vista to start first! :S

He has also tried to repair using the win 7 dvd, on the off change.

Any ideas? I'm totally stumped!
 
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