Windows problems :(

nightrider1470 · 4 Dec 2017 at 16:39

I downloaded something, which I'm guessing contained a virus or something.

When I login to windows, I don't see my desktop and only a black cmd window

I don't have any system restore points and struggling to find my windows disc.

Can I do any type of repair or anything via cmd? As that's the only thing showing... I typed msconfig via cmd and that has booted up another screen, but unsure the best root to fix things

Thanks

opethdisciple · 4 Dec 2017 at 16:54

What makes you think it's malware?

If it was me, I wouldn't even try to fix the problem with a scan. Always fresh install windows upon infection.

If you have data you want to save then download a Linux distro (ubuntu will do) burn it to disc.

Boot from the disc as a live disc (Don't install it). This will get you to the desktop. From there you can copy the data you need to save onto an external hard drive.

Once that's done, reinstall windows as a clean install.

(Scan files on hard drive for malware)

Rroff · 4 Dec 2017 at 16:58

Is this Windows 10 and are you sure its malware as above? - I've had this kind of thing happen several times since 1706 update for Windows 10

- in my case it let me open task manager so I restarted holding down shift to get recovery options and went from there.

opethdisciple · 4 Dec 2017 at 16:58

And yea as above. If it's Windows 10 there are recover options where you can do a refresh without losing your data.

nightrider1470 · 4 Dec 2017 at 17:04

Yes W10

But don't I need disc to do that?

opethdisciple · 4 Dec 2017 at 17:08

nightrider1470 said:
Yes W10

But don't I need disc to do that?

You don't need a disc. It's built in to windows 10.

Follow the steps here from where it says: If System Restore doesn't work

Choose the options to keep your files.

However if it's a virus, system restore (and keeping files) will probably preserve the virus as well.

nightrider1470 · 4 Dec 2017 at 17:16

opethdisciple said:
You don't need a disc. It's built in to windows 10.

Follow the steps here from where it says: If System Restore doesn't work

Choose the options to keep your files.

However if it's a virus, system restore (and keeping files) will probably preserve the virus as well.

No link?

opethdisciple · 4 Dec 2017 at 17:44

nightrider1470 said:
No link?

Link

It should be safe, but ideally you'd do a backup of all essential files before doing this restore just incase.