Windows Vista - Internet only works in Real Player

[sethiroth66]

My ex is having a problem that i cant get my head around

she's running Windows Vista
and the internet only works in the Real Player Browser

Internet Explorer and Firefox will not connect to the internet
it keeps saying

Failed to Connect

The connection was refused when attempting to contact google.com.

Though the site seems valid, the browser was unable to establish a connection.
* Could the site be temporarily unavailable? Try again later.
* Are you unable to browse other sites? Check the computer's network connection.
* Is your computer or network protected by a firewall or proxy? Incorrect settings can interfere with Web browsing.

its been happening for some time and i cant think whats going on

We've tried resetting the router many times still nothing

Anyone have anything?

 

[sethiroth66]

done a virus scan, nothing

there are no problems with Firefox
re-installed it several times, same error

don't have a log sorry, and i cant do it now because I'm not at hers

 

[sethiroth66]

people just throw suggestions, i'll make a list and try them when i'm next there please

i'll remember to do the hijackthis log

and if possible i'll post from hers