Windows Wont Load Properly - Help Needed ASAP Please...

[doodah]

A friend needed some help getting rid of some spyware and virsues, went to help and installed M$ Antispyware and AVG to rectify the problem. Restarted laptop to go into safe mode, realised it had restarted and logged in to normal windows.

The problem is only the wallpaper appears, nothing else! CTRL+ALT+DEL works to bring up task manager, and you can log off etc but thats it. Tried safe mode again but when you choose admin or other user it restarts straight after you select it.

Please help, i went there to fix her comp and it seems worse now and she has revision to do

Running Windows XP Home

 

[doodah]

would installing AVG/Anti Spyware have anything with explorer not starting up?

She said F-Secure said there were 52 viruses, could a virus do this?

 

[doodah]

tried it but it says i dont have the right permission to do it. there are no other users avaliable to logon to either

 

[doodah]

i have access to the registry, could i not do the registry thing you suggest manually?

 

[doodah]

it is

 

[doodah]

could i replace explorer.exe with Win XP disk?

 

[doodah]

bit unorthadox, but what about restoring the virus, its still in the vault.

 

[doodah]

the file itself is xml2lib.dll, there 8 instances of it in the vault - all the same file as described as "trojan horse dropper.generic BEU". when i click restore it does it but the file doesnt move from the vault

 

[doodah]

well after hours of trauling the internet found a solution which is rather weird. renamed explorer.exe to zexplorer.exe and i could run it, changed value in shell thing (in regedit) and restarted - hey presto it worked. im leaving the virus cleaning to someone else. This is the last time i help broken laptops (seem to have a knack for having problems with laptops!)

Thanks for the help NathanE