Windows Wont see DVD drive

doodah · 15 Feb 2006 at 23:35

A friend of mine has just recently installed her ipod nano on her laptop, the problem is her CD drive has disappeared from my computer. In device manager a little yellow exclamation mark is next to it and in properties is says:

"Windows successfully loaded the device driver for this hardware but cannot find the hardware device"

Have tried updating driver from packard bell website, roll back drive (which wouldnt work) and unistalling the ipod software but no luck. Using Win XP

Any ideas?

M0KUJ1N · 15 Feb 2006 at 23:53

Dont know if this particular KB article is of any use:

http://support.microsoft.com/default.aspx?scid=kb;[LN];q314060

This problem can be caused by CD-Writing software and some backup software (in the case I dealt with, Iomega software).
Worth a shot at least

Monstermunch · 16 Feb 2006 at 00:05

I've had this... It's to do with Roxio. Do a google search on the problem and you will find links to the microsoft website detailing how to remove the problems from the registry.

If you've not got roxio installed try removing the hardware and re-booting into safe mode and check the device status

doodah · 16 Feb 2006 at 00:26

Cheers, regsitry fix worked a treat

doodah · 16 Feb 2006 at 14:02

Back again, same problem but with a windows 98 machine but its not even appearing in device manager. Would registry fix work for this?

doodah · 16 Feb 2006 at 23:23

anyone?

doodah · 17 Feb 2006 at 17:33

dbappa said:
anyone?