Windows XP - Hang on "shutting down"

Tesla

Tesla

Tesla

Soldato
Joined
19 Jan 2003
Posts
17,577
Location
Bristol, UK
I have been roped in to repair a friends laptop.

It hangs when Shutting down xp.

How can i establish what is causing this to happen?

There are no dodgy processes running, all normal and some addition HP processes (It's a HP laptop).

Cheers,

Chris
 
Everything is now up to date but still have the problem.

Any programs out there which are likely to help?

EDIT - Also the process "System" is using 100% CPU, I think the two are related.
 
Last edited:
No it's not SIP.

It's just "System"

I have looked into it and about 50% of the CPU is being hogged by deferred procedure calls and the rest by hardware interrupts.
 
SIP IS NOT my problem.

The Process "system" is using ALL of the CPU.

This is killing battery life and I also believe why the laptop will not shutdown.

Any ideas why?
 
The thing is the PC was System Restored the other day by my friend as she had this problem.

There was one virus on there.

I think I will do a system restore myself, the soundcard wasn't installed properly so perhaps some other hardware wasnt to?!?
 
Well I am re-installing XP now but not via the restore disks.

The laptop came with XP Home on CD, something they dont seem to anymore.

I will then have the fun of finding all the drivers too! :D
 
Right, I think the shutdown issue is something hardware related since during the first XP install screen when it is supposed to restart the computer it just hung.

I will try updating the bios as I have noted an update on the HP site.

Any other ideas? There are no ACPI options in the BIOS.
 
Just for reference incase anyone searches for a similar problem in the future a BIOS update cured the "System" process mucnhing away at the clock cycles and also the laptop now shuts down :D
 
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