Windscreen replacement & re-calibration.

Soldato
Joined
28 Nov 2003
Posts
11,713
Location
Manchester, UK
Anyone ever had this done before?

I discovered a crack on my windscreen not long ago and it was a definite replacement job. Rang my insurance and paid the excess, and they booked me in with Auto Windscreens. I took half the day off work and made it for the appointment only to find they had the wrong windscreen in. Had to re-book for the following week and another half day off work, this time though it was sorted. They did mention however I may need to take it back to the dealer for a re-calibration.

A few days later I receive a call telling me I need the re-calibration (even though everything seemed to be functioning absolutely fine) so they book me in with Nissan. Another half day off work and I leave the car with Nissan only to find out 4.5 hours later that they couldn't re-calibrate it for some unknown reason, and they want the vehicle for a full day now. I just don't think I can get the time off work if I'm honest, they seem to be wasting a lot of my time and at no point whatsoever have I been offered a courtesy car so I can least get to work!? Now I've never claimed on my insurance before in almost 15 years of driving, is this normal procedure? Do I need to take this up with Auto windscreens or with my insurance company? Is a re-calibration that complicated? There's no question I have to take it back to Nissan because since I got it back from them, the dashboard has been lit up like a christmas tree with warning lights.
 
Makes sense Frozennova and yes it is a qashqai. It's all coming out of the excess I paid so I may as well get it done but I'll be giving them a call tomorrow and asking for a courtesy car so I can at least get to work! Just a lot of wasted time on what I anticipated would be a straight forward job.
 
Okay, so I finally get this re-calibration sorted on Friday. Nissan have the car from 10am and ring me at 4.30pm to say it's done. I collect the car around 2 hours later and drive straight home and park it up for the night.

I never drove the car yesterday but starting it up today I notice the engine management light is on. First time its ever been on since I've had this vehicle and coincidently it's the day after Nissan have had it all day. Now what?
 
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