Wired internet works, but not wireless

powlesY · 26 Jan 2013 at 16:09

It's always been fine but now all wifi on the phones in the house and sisters laptop have stopped working. As far as i know nothing has changed so have no idea what's caused it.

Thanks in advance for any advice.

bremen1874 · 26 Jan 2013 at 16:10

Have you tried rebooting the router?

powlesY · 26 Jan 2013 at 16:31

Orcvader · 26 Jan 2013 at 16:33

What router is it? Checked the router settings?

bremen1874 · 26 Jan 2013 at 16:34

Try installing inSIDDer on the laptop. It'll give you a view of what's going on locally.

powlesY · 26 Jan 2013 at 16:43

Orcvader said:
What router is it? Checked the router settings?

It's a traditional Sky one. I'd look in the settings but don't know what I should be looking for.

I'll take a look at that inSIDDer thing though.

powlesY · 26 Jan 2013 at 16:49

lawl, my sister's being stupid and won't let me touch her laptop. Signal says excellent though.

bremen1874 · 26 Jan 2013 at 16:55

It'll run on Android phones if you have one.

Did all the wireless devices stop working at the same time?

Do they still claim to be connected, or are they refusing to connect?

Are the wireless devices picking up valid IP addresses (also gateway addresses and DNS servers)? IPCONFIG /ALL at the command prompt will show this.

powlesY · 26 Jan 2013 at 17:17

They still claim to be connected. I'll have a look at the other stuff.

powlesY · 26 Jan 2013 at 19:21

ipconfig shows no connection of any kind.

Signal is strong but unable to connect.

bremen1874 · 26 Jan 2013 at 19:53

Temporarily completely disable wireless security and see whether they'll connect.

BuZ · 27 Jan 2013 at 07:32

The device may not support the latest encryption/security on the router.

That is all I can say, if you've tried the laptop and it says it has connection. There must be a slight issue with the device and router compatibility.

Edit: If you get chance, try updating drivers and firmwares both on the laptop and the router/wireless network.

Lastly, search Google for any relevant bug/problem information. Usually with issues such as your's; it is caused by a bug/problem to do with a firmware/driver in need of an update.

tribz · 27 Jan 2013 at 08:35

BuZ said:
The device may not support the latest encryption/security on the router.

That is all I can say, if you've tried the laptop and it says it has connection. There must be a slight issue with the device and router compatibility.

Edit: If you get chance, try updating drivers and firmwares both on the laptop and the router/wireless network.

Lastly, search Google for any relevant bug/problem information. Usually with issues such as your's; it is caused by a bug/problem to do with a firmware/driver in need of an update.

Just throwing it in there but the OP mentions that none of the phones are working either over wireless.

powlesY · 27 Jan 2013 at 16:34

Tried it all to no avail, family having a go at me to fix it and i've got no idea.

That is all I can say, if you've tried the laptop and it says it has connection.

It doesn't say that it has connection, it won't connect but the signal is strong. Really strange.

bremen1874 · 27 Jan 2013 at 16:39

You are definitely trying to connect to your own wireless?

powlesY · 27 Jan 2013 at 18:19

lol, my family are stupid, but not that stupid.

powlesY · 27 Jan 2013 at 19:06

Sister now saying something about a network security key mismatch, don't know where she got that from, but how can i fix it?

Hotwired · 27 Jan 2013 at 19:24

Has someone changed the password?

Reset it and use the default?

powlesY · 27 Jan 2013 at 19:47

Okay, that's strange. All the other computers in the house on wireless started working again. My sister mucked about too much and messed up her password, i gave her the proper one and it's working now.

Cheers for the help anyway guys. Much appreciated.