Wireless Issue - Laptop can't get on internet, but others can

DaveyD · 5 May 2011 at 19:42

Hi guys,

I'm trying to help my brother out remotely, so it's a bit hard to explain things and see things.

Basically, they have just got Sky broadband at home, and the wireless works perfectly fine on at least 3 wireless devices (dad's laptop, brother's iPad+iPhone).

The problem is, his laptop will not connect to the router properly or to the internet. It can see the network and it appears to be connected to it, however if you try to go to 192.168.0.1, it times out. It also will not ping 192.168.0.1, it comes back with a message that the host is unreachable.

The TCP/IP settings are all on automatic from what I can tell, and it is getting its own IP number - 192.168.0.4.

Do you have any ideas of what I could try next?

Thanks in advance!

Dave

Ryan111 · 5 May 2011 at 19:59

Reset the router?

DaveyD · 5 May 2011 at 20:07

Tried that too. No luck.

StooM · 6 May 2011 at 10:14

Sounds like it could be a proxy server in the way (IE > Tools > Internet Options > Connections > LAN Settings) or some other routing issue (can check the routing tables via cmd > route print - unlikely to be this however I'd have thought)

Or a DNS issue maybe - is the Wifi adapter setup to obtain IP/Subnet/gateway etc dynamically?

steven_belfast · 7 May 2011 at 12:49

DaveyD said:
Basically, they have just got Sky broadband at home, and the wireless works perfectly fine on at least 3 wireless devices (dad's laptop, brother's iPad+iPhone).

The TCP/IP settings are all on automatic from what I can tell, and it is getting its own IP number - 192.168.0.4.

This shows its a software issue,
Main things when checking ip addresses is the gateway no gateway now internet or local access.

What windows & firewall is on the system ?