Wireless slow and unreliable - Plusnet Hub

mushtafa · 10 Aug 2017 at 20:43

So this Plusnet Hub seems a load of rubbish.

My connection is 73.8 down, 20 up.

Doing a speed test on the PC shows 68.5 down, 18.66 up. This looks perfectly acceptable to me.

Doing the test on the mobile app shows 27 down, 18.6 up.

Phone in question is connected on 5Ghz and is 3m away from the router and is in line of site.

The connection is also very unreliable and cuts out a lot, but not 100% sure if that's the wireless, or the broadband at fault.

What settings can I check before I deem this router a waste of time and buy a different one?

mushtafa · 11 Aug 2017 at 18:12

Using Wifi Analyser on Android shows this as the only network on 5ghz, so my thinking was the channel interference/traffic shouldn't come into it.

Perhaps I'll speak to Plusnet - the router certainly seems to be worse than the Sky one

mushtafa · 11 Aug 2017 at 21:17

Philtor said:
Yeah get them to send you another. I think it's a great bit of kit and have no complaints.

Thanks for the feedback. I'll see what they suggest.

mushtafa · 12 Aug 2017 at 07:38

What would you suggest for £100 or less?

mushtafa · 16 Aug 2017 at 21:37

Been running the Speed Test app frequently - especially when it seems to be slow/lagging. My down speed via Ethernet is around 55mb at the moment, so quiet a drop when using wireless.
You can see from the screenshots in the spoiler that sometimes it slows down completely, and even 0 at times. The consecutive tests in the screenshot were all carried out in the same location, one after the other. Can't believe how much it can change.
Sometimes the app just reports a network error and says there's no connectivity. The wired internet still works, and my phone shows full signal. :confused:

Spoke to Plusnet at the weekend, they done a line test and found a fault. (Should be connecting at around 76mb down). I was told the slow speed was due to the line fault!

I told them 3 times it was faster via Ethernet. They agreed to send an engineer out, and they would contact me within the next few days to arrange a date/time. Not heard anything yet....