Word Problem

[Admiral Huddy]

In word I can save a change OK at the start but when I reach a certain
page and try to save I am told that this is a read only doc! but it's not!

I cannot save in the original doc.


Idea ideas?

Vista premium / Word 2003

 

[Admiral Huddy]

Not likely as it's a single user and it's happening on all documents.

 

[Admiral Huddy]

tried them
This is actually a customer PC.

Seems I'm not the only one:
http://groups.google.com/group/micr...agement/browse_thread/thread/f28f8198f051cb14#

On copying the document to another folder it appears to work which suggests a problem with "my Documents" in Vista..

She can get by using this but she's not that comfortable with Windows so I'd like a solution to give her.

Any ideas?

 

[Admiral Huddy]

What antivirus is the customer using? Has she scanned for viruses and malware? Has she got all the Office 2003 patches/updates?

Fully upto date and using Avast. Virus found no threats and ran Panda on-line AV as a second check.

Clueless really.

 

[Admiral Huddy]

Hmm I'm guessing it is some kind of incompatibility between Vista and Office 2003?

[/QUOTE]


I have suggested that they could try 2007 but a £200 a pop, it's an expensive upgrade to find out they have the same problem.

Btw Happy 40th.

Cheers dude.. I'm never drinking ever again!

 

[Admiral Huddy]

Hmm alcohol still present in blood stream I see. So we enjoyed the surprise partay did we?

Would the Home/Student version of Office 2007 for about £80 not be enough or do they need the super duper Premium diamond encrusted platinum version?

one did


They need word, excel and outlook so it's small business needed.

I got her to work on word documents outside the "My documents" folder but got an email saying it's still happening

 

[Admiral Huddy]

Are all features available within the 30 day trial period?

 

[Admiral Huddy]

Many thanks, will give that a whirl.

 

[Admiral Huddy]

Ok, I went round to see the lady yesterday.

The problem appears to be when you append information to the end of the document. In a test, I copied, paste then saved 3 times. On the third attempt, the document switched to read only.

The document is over 8Mb although that shouldn't make any difference.

The only other thing I have noticed is that it appears to be on documents created on her old PC (XP Home/word 2003).

Looking at google, we are not sure that Word 2007 is going to make any difference. She's pulling her hair out because it's part of her research into writing a book.


Any other thoughts?

 

[Admiral Huddy]

So we are talking documents made in XP but now running on Vista?

yep - both used Word 2003 and 32bit
#scratches head#

 

[Admiral Huddy]

Can you not convert the files to *.docx and use 2007 trial and see if that solves it?

I have suggested that but I have found articles that report the same problem on 2007. That said, I have suggested to her again.

I've heard back from her today. I asked her to create a new document and copy/paste segments of the document to the new doc, then click save each time. After about 3 saves, the new document went into read only.