Word startup location

Guest2

Guest2

Guest2

Soldato
Joined
6 May 2009
Posts
20,408
The file location keeps defaulting the incorrect path in Word for one of our Citrix users. For the past 4 days I have changed it to

C:\Documents and Settings\jbloggs\Application Data\microsoft\WORD\STARTUP

From the default location and it keeps changing back. I have checked and the user logs out of Citrix properly but it still does not save. All other users do not have this problem, even the ones who log on to the same server

Word options > advanced > file locations > startup

I have checked group policy and this is not configured in there. What could it be that it defaulting once it has been changed when you log out and back in?

Thanks
 
I don't know the answer but if you have not already,

1) check the event log to make sure its not failing to update the profile
2) make a different change to see if that lasts a log in / off (ie is it jsut that one setting or all setting that are being lost)
3) does the change even last a close / open of word
4) Find the reg key and make sure its correct (before the logoff)
5) Have you tried just re-creating the users profile that has the problem?

Seen a few instance where the server is unable to load the users profile so creates a new one which gets deleted when they log off, are you sure the user is using their normal profile and not a temp one?
 
Thanks for the hints. Seems strange that its only just started happening and to one user.

The location is needed to pull through letters from some financial advisor software. We have this in the new user script, the 1stmailmerge.dot file is in the correct location but because the path doesnt save it doesnt pull through letters correctly (missing data, just fields in word)

REGEDIT /s \\192.168.10.107\NETLOGON\SCRIPTS\1ST\1STMAILMERGE.REG
IF NOT EXIST C:\1stdir32 GOTO End
IF EXIST "%APPDATA%\MICROSOFT\WORD\STARTUP\1stMailMerge.dot" GOTO End
IF NOT EXIST "%APPDATA%\MICROSOFT\WORD\STARTUP" MD "%APPDATA%\MICROSOFT\WORD\STARTUP" > NUL
IF EXIST "%APPDATA%\MICROSOFT\WORD\STARTUP" COPY /Y \\192.168.10.107\NETLOGON\SCRIPTS\1ST\1STMAILMERGE.DOT "%APPDATA%\MICROSOFT\WORD\STARTUP" > NUL

I will check out the event log and get the user to close Word then re-open and see if it saves. As a last resord I will delete and re-create the users profile.

I have just checked on the server and the user has their default profile as normal (can see hidden word docs where she is working)

Thanks
 
I just tried logging into another server as the user, changed the path, logged out correctly then back in and it doesnt save it. Closing word then reopening it does save it so its being wiped on logout

edit - Other options do save correctly on her profile, so its jsut the startup location
 
Last edited:
You must log in or register to reply here.
Back
Top Bottom