Working From Home - consistent reconnecting

SexyGreyFox

SexyGreyFox

SexyGreyFox

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Joined
29 Mar 2003
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Stoke on Trent
I'm not sure if there are tweaks I can make?
For six months last year I had a perfect connection but now I only WfH for 1 day.
For the last month I get constant reconnections and I've had 3 typing this.
Is there anything I can do from my end?

Virgin, ethernet cable, using my PC to connect to my works PC

Thanks
 
As above, is your PC disconnecting from your router, is your router disconnecting from the internet, or is your remote session / VPN (however you're connecting to your work PC) disconnecting?
 
Yeah its a bit vague, but it could have always been there, only since your wfh do you notice it more.

Start at your end, by that I mean 1) update your Ethernet driver 2) replace ethernet cable... keep going until you get to the router. Once you exhaust that then you can escalate with your ISP and log the connection drops to let them investigate.
 
I've been WfH for 9 months with no problems but since Christmas I've had 3 really bad days on a Tuesday.
An error message comes up on the remote PC saying "Reconnecting 1/20" and it will slowly go through about 4 reconnects before I'm back on.
IT just say they have a lot of people trying to connect at the same time so there will be problems.
 
SexyGreyFox said:
I've been WfH for 9 months with no problems but since Christmas I've had 3 really bad days on a Tuesday.
An error message comes up on the remote PC saying "Reconnecting 1/20" and it will slowly go through about 4 reconnects before I'm back on.
IT just say they have a lot of people trying to connect at the same time so there will be problems.
Click to expand...
Is it a remote desktop connection to a work PC/virtual desktop? Do you have to connect to a work VPN before you can remote in to it? If so, does the VPN drop at all?

Sounds like 'IT' are fobbing you off and can't be bothered to look into it.
 
SexyGreyFox said:
I've been WfH for 9 months with no problems but since Christmas I've had 3 really bad days on a Tuesday.
An error message comes up on the remote PC saying "Reconnecting 1/20" and it will slowly go through about 4 reconnects before I'm back on.
IT just say they have a lot of people trying to connect at the same time so there will be problems.
Click to expand...

Sounds like RDP, could well just be the connection to your remote PC and nothing to do with your home connection. Are you able to access any other sites etc when RDP loses connection?

If it's happening frequently, i would set up a long ping script to something like google, and when RDP drops if the issue is your side you'll also see connection drops to Google. If they continue without any loss (which i suspect they will) then connection issue is on your work side, which unfortunately you or Virgin won't be able to do anything about.
 
ChrisD. said:
Is it a remote desktop connection to a work PC/virtual desktop? Do you have to connect to a work VPN before you can remote in to it? If so, does the VPN drop at all?
Click to expand...

I said in the opening post - my PC connecting to my works PC.
I have to run the VPN first.

Semple said:
Sounds like RDP, could well just be the connection to your remote PC and nothing to do with your home connection. Are you able to access any other sites etc when RDP loses connection?
Click to expand...

When I connect my VPN the only way I can connect to Google or anything else is through my works PC, I am typing this on my works PC, if I close the window down my PC won't connect to the internet.
I did have a big thread about this last year.
 
SexyGreyFox said:
When I connect my VPN the only way I can connect to Google or anything else is through my works PC, I am typing this on my works PC, if I close the window down my PC won't connect to the internet.
I did have a big thread about this last year.
Click to expand...

To make it easier for you, next time the connection drops, use your phone (connected to your wifi) to access Google's homepage. It sounds like your VPN is routing all traffic, so when closing RDP you're not able to go to any webpage until you stop the VPN - which seems a bit odd to me.

At a guess, it doesn't sound like your home connection is the culprit. It's more than likely the VPN server is getting overloaded and dropping connections, something only your employers IT team can resolve.
 
ChrisD. said:
But you haven't really explained how. There's numerous ways it can be achieved, if you'd have said Microsoft Remote Desktop over the a work specific VPN that would be a lot clearer.
Click to expand...

My PC > turn on NHS VPN > Remote Desktop Connection > Connect to NHS PC

Semple said:
To make it easier for you, next time the connection drops, use your phone (connected to your wifi) to access Google's homepage. It sounds like your VPN is routing all traffic, so when closing RDP you're not able to go to any webpage until you stop the VPN - which seems a bit odd to me.

At a guess, it doesn't sound like your home connection is the culprit. It's more than likely the VPN server is getting overloaded and dropping connections, something only your employers IT team can resolve.
Click to expand...

That VPN issue was a large thread and the fix wasn't worth the bother.

I'm on my phone while downloading stuff at work so the WiFi is OK at least.
I've even had the WiFi page on my phone just to see if it goes on or off.

I've now logged off at work and now using my Internet.
 
Are you able to enable split tunnelling? That would allow you to use your local internet connection while the VPN is connected.

If you're using the built-in Windows VPN client you can enable it from Powershell.

Set-VPNconnection -name YourVPNconnection -SplitTunneling $true
 
ChrisD. said:
Is it a remote desktop connection to a work PC/virtual desktop? Do you have to connect to a work VPN before you can remote in to it? If so, does the VPN drop at all?

Sounds like 'IT' are fobbing you off and can't be bothered to look into it.
Click to expand...

This, except they could be spot on with the original spiel that too many people are hammering the resources which is tough. :)
 
A bit of an update:
At around 11:35am I rang IT and apart from telling me many users were logging on he also said re-install my VPN software.
Around 1pm I re-installed and up to 5pm it never went off so hopefully that is the cure.
 
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