I have had about as much as I can take from the dealer who is "supposed" to be repairing my car 
It went to them last Tuesday as it wouldn't start (came up with a light on the dash, key with a line through it)
They didn't look at it until Friday, they rang me at 5:15pm stating that the ECU had gone down on it and needed replacing (car is only 4 months outside 3yrs warranty) this was to cost £639 all in.
Asked them when it would be ready for, they told me Wednesday.
No phone call by 4pm Wednesday, so rang them, was told somebody would call me back in 10-15mins. No call by 5pm, so rang them back again and got the same answer. Told them that I was still waiting for a return of the first call.
No call by the close of business Wednesday, so called them again on Thursday morning. Was told that the part wouldn't be in until Friday morning and it wouldn't be fixed until Friday afternoon. I explained that this wasn't good enough as this weekend I was taking my wife away because it was her birthday and I required the car. I also asked why nobody called me back on Wednesday to inform me of this?
They didn't know why I hadn't been given a courtesy call and would investigate, but the car would deffo be ready for Friday at 9:30am instead of the afternoon. I asked him if they were sure the problem would be fixed as I would be doing a fair amount of mileage and didn't need it to break down.
Their reply was, we have found the problem and the new ecu will cure it, you will not have this problem any more.
Fast forward to this morning, they ring me and explain that the new ecu hasn't cured the problem
, they are now prepared to offer me a courtesy car for the weekend, but it must be back for Monday morning.
I then tell them that it isn't good enough and as the new ecu didn't cure the problem I will not be paying for it. I also told them I would be emailing their head office to express my displeasure.
We have had to cancel our weekend away and still have no clue what is wrong with the vehicle, more importantly neither do the dealers.
I'll name and shame them as well
Stratstone Chrysler Jeep - Derby.
It went to them last Tuesday as it wouldn't start (came up with a light on the dash, key with a line through it)
They didn't look at it until Friday, they rang me at 5:15pm stating that the ECU had gone down on it and needed replacing (car is only 4 months outside 3yrs warranty) this was to cost £639 all in.
Asked them when it would be ready for, they told me Wednesday.
No phone call by 4pm Wednesday, so rang them, was told somebody would call me back in 10-15mins. No call by 5pm, so rang them back again and got the same answer. Told them that I was still waiting for a return of the first call.
No call by the close of business Wednesday, so called them again on Thursday morning. Was told that the part wouldn't be in until Friday morning and it wouldn't be fixed until Friday afternoon. I explained that this wasn't good enough as this weekend I was taking my wife away because it was her birthday and I required the car. I also asked why nobody called me back on Wednesday to inform me of this?
They didn't know why I hadn't been given a courtesy call and would investigate, but the car would deffo be ready for Friday at 9:30am instead of the afternoon. I asked him if they were sure the problem would be fixed as I would be doing a fair amount of mileage and didn't need it to break down.
Their reply was, we have found the problem and the new ecu will cure it, you will not have this problem any more.
Fast forward to this morning, they ring me and explain that the new ecu hasn't cured the problem
, they are now prepared to offer me a courtesy car for the weekend, but it must be back for Monday morning.I then tell them that it isn't good enough and as the new ecu didn't cure the problem I will not be paying for it. I also told them I would be emailing their head office to express my displeasure.
We have had to cancel our weekend away and still have no clue what is wrong with the vehicle, more importantly neither do the dealers.
I'll name and shame them as well
Stratstone Chrysler Jeep - Derby.
