Would you consider this work under warranty

[sx_turbo]

Bought a new car at the start of June, the garage didn't do the work they said they would prior to collection, so took the car with the promise they would carry out the work, 6 weeks later it took me to get them to finally so the work, then they had the car for best part of 8 weeks, I picked up the car 2nd weeks of September.

Now the weather is changing and I now use the car in the dark on way to and from work (which didn't happen during the summer months obviously cos day light was long)
Anyway since then the headlamp washers kept getting stuck out, pushed them in thought I would just give them a wd40 and that would free them up.

It didn't and problem persisted, so contacted Kia. Said they'll look when they service the car and give mot.

Since then I've had to use the washers to clear the screen, and can't turn off the headlamp washers, anyway while travelling on the motorway the drivers side washer nozzle and cover came off after it got stuck out.

Told Kia, asked if this would be covered under the warranty (as I've not had the car very long) and they said they will think about it at the service. I take this as a no, but what would you think?

 

[darkblade]

But the washers typically work on most cars every 5 or so screen washes. It doesn't rely on you actually using the lights. Unless yours washes the lights everytime you wash the screen and the lights are on?

Your issue will be trying to prove that the cover came off either due to the fault itself, or a side effect of it being stuck (a stone hitting it). You had previously reported it, so you have a resonable chance.
You'll just have to wait and see.

 

[sx_turbo]

But the washers typically work on most cars every 5 or so screen washes. It doesn't rely on you actually using the lights. Unless yours washes the lights everytime you wash the screen and the lights are on?

Your issue will be trying to prove that the cover came off either due to the fault itself, or a side effect of it being stuck (a stone hitting it). You had previously reported it, so you have a resonable chance.
You'll just have to wait and see.

The Kia lamp washer work every 5 or so screen washes, but when lights are on they wash every time the screen is washed.

I wouldn't be too fussed if it was just 1 side and was relatively simple to replace, but both are stuck and are £100 each plus it's a bugger to replace them as the front end of the car has to be removed.

 

[Berger]

Okay it isn’t very clear from the original post what the faults are here, I believe you have two seperate issues.

What is the age of the car you have bought, you say new, I assume you mean to you.

The first fault, this has been repaired after taking 8 weeks - but you were provided a car by them during this time? Has this been resolved to your satisfaction and why did it take so long?

The second fault, the operation of the headlight washers being stuck out.

You have taken it upon yourself to manually push them back in which could have damaged the mechanisms, and then sprayed them with WD40 and now they are “stuck” out.

Did they stick out following the first piece of work carried out by KIA? What did they say when you reported this? Do you have this documented in writing?

 

[sx_turbo]

Okay it isn’t very clear from the original post what the faults are here, I believe you have two seperate issues.

What is the age of the car you have bought, you say new, I assume you mean to you.

The first fault, this has been repaired after taking 8 weeks - but you were provided a car by them during this time? Has this been resolved to your satisfaction and why did it take so long?

The second fault, the operation of the headlight washers being stuck out.

You have taken it upon yourself to manually push them back in which could have damaged the mechanisms, and then sprayed them with WD40 and now they are “stuck” out.

Did they stick out following the first piece of work carried out by KIA? What did they say when you reported this? Do you have this documented in writing?

ok so to recap,

the car is second hand just turned 8 years, sold as an official assured KIA. (i know to expect wear and tear, i've just put 2 new tyres on it due to the old ones having cracked side walls even though they had loads of tread on them, i replaced all the wiper blades the next day after getting the car as they were all shot to pieces, there were some bump stops missing on the doors which I've also replaced probably some other bits but i am reasonable in my expectations)

i bought the car with a number of provisos being carried out to which the salesman agreed (bits of bodywork), picked the car up, salesman said no problem take the car we'll get it booked in next week and get it sorted. took the car on their proviso. what i didn't know it would be so much hassle to get it sorted with them trying to back out of it, luckily the salesman was good and he backed everything up in an email, so i had the car 6 weeks until they could book it in for the work to be completed, i also had issues with the handbrake (these same issues were noted on the mot which kia failed it on last November, the previous owner then took it to a different garage to get the mot passed). Kia then rectified the handbrake prior to the car going in for body work.

so any way. after 6 weeks the car finally went in for the work, kia had the car for 2 weeks then tried telling me the bodywork issues didn't exist, i then made them aware of my history with cars and current role and they cant pull the wool over my eyes, so they then kept the car for a further 6 weeks, so they had the car for 8 weeks in total, they had it from the 13th July until the 7th September, repairs were done satisfactorily and is very good.

around 2 weeks ago i informed them the headlamp washers are getting stuck in the outward position and I will need this looking into at the service booked on 10th November as it was also in for MOT and this issue would fail the MOT, i said i will try freeing them with wd 40 but i never got around to doing so due to work commitments (along with bereavement within the family).

the nozzles would return with a gentle push, also note they are designed to be pulled by hand to enable removal of the bumper for service work, you pull the nozzles and unclip the cover before allowing them to return to their rest position.

last week, the drivers side headlamp washer nozzle & cover broke off whilst travelling on the motorway to work.

this is relatively common on the ceed gt's from what i can gather, some kia have repaired under warranty some they haven't.

I paid extra for extended warranty, and have asked kia to extend the warranty for the 8 weeks they had the car for, they have since refused this request, they haven't provided a reason for refusal.

 

[jpaul]

Does the warranty, in theory, include the nozzle failure ? or, is it a lubrication issue where it has to be done during service,, or time to time.

since you've had car a short time and used washer little, could say that any mechanical wear/failure due to lack of lube was present when car purchased and fix down to them -
if cover can come off because of failure that helps, too, as dark said - fortuntalely you didn't add wd40 that could knack any rubber/seals.

 

[dlockers]

Sounds like you have it under control

i then made them aware of my history with cars and current role and they cant pull the wool over my eyes

P.S. WD40 is a dispersant not a lubricant.

 

[sx_turbo]

Sounds like you have it under control






P.S. WD40 is a dispersant not a lubricant.

I have restored cars and and have worked in the automotive industry for 15 years and currently specialise in mechanical engineering in the oil and gas sector. I've had the car I restored featured in a magazine.

I was proved right as they had to get a second opinion who agreed with me

Wd40 is many things, a lubricant being one of them. It is also a penetrant and rust preservative, and water dispersant.

 

[sx_turbo]

Does the warranty, in theory, include the nozzle failure ? or, is it a lubrication issue where it has to be done during service,, or time to time.

since you've had car a short time and used washer little, could say that any mechanical wear/failure due to lack of lube was present when car purchased and fix down to them -
if cover can come off because of failure that helps, too, as dark said - fortuntalely you didn't add wd40 that could knack any rubber/seals.

They never gave me any paperwork advising what is and isn't covered.

No idea about the greasing of the nozzles, if you grease them the telescopic mechanism would get ingress stuck in them which wouldnt be ideal

 

[dlockers]

I have restored cars and and have worked in the automotive industry for 15 years and currently specialise in mechanical engineering in the oil and gas sector. I've had the car I restored featured in a magazine.

I was proved right as they had to get a second opinion who agreed with me

Wd40 is many things, a lubricant being one of them. It is also a penetrant and rust preservative, and water dispersant.

I'm sure they all clapped. But wd40 isn't a lubricant.

 

[Diagro]

I'm sure they all clapped. But wd40 isn't a lubricant.

WD-40 Myths & Fun Facts | Facts About WD-40 Products | WD-40

There are many myths and fun facts about WD-40 uses and history. Learn more about WD-40 and how millions have used it as a lubricant, engine degreaser, rust removal product, corrosion inhibitor and more. Find out more about creative and effective uses of WD-40 at our official website.

www.wd40.com

Myth: WD-40 Multi-Use Product is not really a lubricant. Fact: While the “W-D” in WD-40 stands for Water Displacement, WD-40 Multi-Use Product is a unique, special blend of lubricants. The product's formulation also contains anti-corrosion agents and ingredients for penetration, water displacement and soil removal.

 

[Nasher]

It will lubricate for a while, like water will. But if you actually want to lubricate something properly, don't use WD40

ACF50 does a better job, far better corrosion protection too. It's the goto product to protect aluminium parts from galvanic corrosion.

 

[dlockers]

WD-40 Myths & Fun Facts | Facts About WD-40 Products | WD-40

There are many myths and fun facts about WD-40 uses and history. Learn more about WD-40 and how millions have used it as a lubricant, engine degreaser, rust removal product, corrosion inhibitor and more. Find out more about creative and effective uses of WD-40 at our official website.

www.wd40.com

Myth: WD-40 Multi-Use Product is not really a lubricant. Fact: While the “W-D” in WD-40 stands for Water Displacement, WD-40 Multi-Use Product is a unique, special blend of lubricants. The product's formulation also contains anti-corrosion agents and ingredients for penetration, water displacement and soil removal.

A stock cube is a special blend of chicken carcass. Doesn't mean it's any good if I want eggs.

 

[Janesy B]

WD-40 is a lubricant, I'm positive some people just want to argue on here to pass time. They do a specialist silicone lube too. I prefer GT-85 for general use though.

 

[Siliconslave]

I'm positive some people just want to argue on here to pass time.

no we won't

 

[dlockers]

WD-40 is a lubricant, I'm positive some people just want to argue on here to pass time. They do a specialist silicone lube too. I prefer GT-85 for general use though.

It has very near term lubricating properties but the clue is in the name. It's primary purpose is as a Water Dispersant/cleaner. It's as good as a lubricant as duct tape is as a permanent fixing solution.

 

[Janesy B]

It has very near term lubricating properties but the clue is in the name. It's primary purpose is as a Water Dispersant/cleaner. It's as good as a lubricant as duct tape is as a permanent fixing solution.

By this logic post-it notes were made in an attempt to make a strong adhesive for aerospace applications so passenger aircraft can be repaired with post-it notes.

Every lubricant will be 'near term' when it is placed on an external facing surface.

 

[dlockers]

By this logic post-it notes were made in an attempt to make a strong adhesive for aerospace applications so passenger aircraft can be repaired with post-it notes.

Every lubricant will be 'near term' when it is placed on an external facing surface.

Apart from actual lubricants like 3 in 1 oil for example ..... Why not educate yourself instead of put blinkers on? They even get into a word salad on their website about wd40 on bike chains and then suggest an actual lubricant. It's a jack of all trades master of none. If your aim is to Lubricate then don't use wd40.

 

[Rroff]

Classic WD40 definitely should not be used as a lubricant on stuff like hinges, etc. or anywhere you want a protective grease lubricant, etc. etc. they do also make proper lubricants.

 

[sx_turbo]

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