Would you send it back?

ssmacc · 30 Sep 2008 at 08:22

I've got a new 28" HannsG it arrived on Saturday in a damaged box, i printed this in the 'sign form' and stated goods received untested. Installing the monitor i can see some dead pixels and i can't get any sound via the monitor. Would you send it back?

i am finding the dead pixels distracting as its in the middle of the screen. i would ideally like a straight replacement as other than the above the monitor is great.

Metalface Mark · 30 Sep 2008 at 08:48

send it back under the DSR

Wayne~ · 30 Sep 2008 at 09:02

I'd personallu send it back as that would just get irritating

Tomsk · 30 Sep 2008 at 09:40

You could send it back under the DSR, but you might have to pay p&p, depending on the sellers conditions.

If there is no sound then it's clearly faulty and you should be able to return it under warranty. However you may have to wait if the seller chooses to send it away for repair and you would still have the dead pixels when it came back. If the seller chooses to send a replacement, it might not be a brand new one ie. refurbished.

mdjmcnally · 30 Sep 2008 at 09:41

If not getting sound either then you can definitely argue that broke, and expect to be able to get a replacement.

HeX · 30 Sep 2008 at 09:53

As said, send it back under DSR.

Tetsu · 30 Sep 2008 at 10:08

If it's definitely broke then don't send it via DSR.

ssmacc · 30 Sep 2008 at 10:12

I've sent a web note indicating i would like to replace the monitor for a brand new one or return under DSR, its a shame as other than that the monitor is great, ideally I’d like to return the monitor in person and receive a new one straight away as i can't go back to my 21" now!

marmalade · 30 Sep 2008 at 10:26

As stated Distant selling Law = DSR

TerminatorUK · 1 Oct 2008 at 13:50

With the DSR, does that basically allow you get a no-quibbles refund?

Could you effectively use this to return an annoying dead-pixel screen that is still within the ISO 13406-2 standard as long as you did it within 7 working days?

Would you have to provide a reason for the return or just ask for it?

That'd give me a lot of peace of mind buying a new LCD.

Tomsk · 1 Oct 2008 at 14:14

TerminatorUK said:
With the DSR, does that basically allow you get a no-quibbles refund?

Could you effectively use this to return an annoying dead-pixel screen that is still within the ISO 13406-2 standard as long as you did it within 7 working days?

Would you have to provide a reason for the return or just ask for it?

That'd give me a lot of peace of mind buying a new LCD.

Yes, but you may have to pay for the return postage/delivery costs depending on the retailers T&Cs.

mks2005 · 1 Oct 2008 at 14:19

The official rule is you are given the same rights as a consumer inspecting the goods in a shop.

It is arguable that getting the monitor out and fully testing it is acceptable, but from what I've established, provided the packaging remains relatively untampered and everything included, most e-tailers don't seem to quibble.

fini · 1 Oct 2008 at 14:24

Send them back! :mad:

londonbairn · 1 Oct 2008 at 14:27

Send it back, I don't understand why I should be forced to accept goods which look like they have been damaged and are less than satisfactory.

Firegod · 1 Oct 2008 at 14:31

rafster said:
Send it back, I don't understand why I should be forced to accept goods which look like they have been damaged and are less than satisfactory.

Especially when paying good money as well.

Delvis · 1 Oct 2008 at 14:34

Metalface Mark said:
send it back under the DSR

Send via this if its only the pixels, however if the sound is not working, it is indeed faulty, as the sound does not work...

So contact the seller regarding that I guess.

I sent a monitor back due to having one dead pixel, as it's faulty in my eyes.

took a while, but I sent it back.

ssmacc · 6 Oct 2008 at 13:22

Returned under DSR, no complaints from OC, bought another one and its spot on...as I posted originally I didn't like the fact that the box had being damaged during delivery. Waiting for my refund (I only returned the monitor on Saturday) but can't fault OC in anyway, and it’s a great monitor. .

tsinc80697 · 6 Oct 2008 at 13:42

Definitely would have sent it back myself, good for OC taking it back

I got my Dell replaced for 1 dead pixel, if I was paying £350+ for it I want it to be perfect

CaptainCrash · 6 Oct 2008 at 14:02

mks2005 said:
It is arguable that getting the monitor out and fully testing it is acceptable, but from what I've established, provided the packaging remains relatively untampered and everything included, most e-tailers don't seem to quibble.

There's actually no real argument here - you can't possibly be expected to examine a product properly unless you take it out of the packaging and use it.

Some retailers (I'm dealing with one right now) state in their T&Cs that they will only consider refunds under the DSR if the goods are unused and the packaging is unopened, but legally they don't have a leg to stand on - what they may or may not "consider" doing isn't really relevant. They *must* issue a refund within thirty days of being notified by you that you're cancelling the contract under the DSR, *regardless* of the condition of the goods, or even if you haven't yet returned them at all.

If you don't return the goods or allow them to be collected, or you fail to take proper care of them, the retailer may have a claim against you for breach of statutory duty, but that doesn't release them from their own legal obligations.

If the monitor is faulty, that's a whole different ball game and there's no need to rely on the DSR at all, the good old SoGA is your remedy here.

ssmacc · 8 Oct 2008 at 16:50

My refund is approved, good work overclockers! If you didn't already know you can buy with confidence from overclockers!