Wow what?

masscrazy

masscrazy

masscrazy

Associate
Joined
26 Dec 2009
Posts
689
Location
London
Only way to describe what I feel.

I sent overclockers my gfx card that had issues, documented on this forum, other users confirmed they also had these issues and a quick google search will also verify the claims.

My MSI Lightning card has issues. I explained the precise problem in two paragraphs I wrote to overclockers sent with my Lightning gfx card. I precisely described the problem never once mentioning the card was artifacting or causing other issues under load. I specifically explained that the problems were occurring exactly while NOT playing any games.

However this is the response I got for the RMA being rejected.

"Intensive Stress Test under multiple benchmarks - no corruptions - no fault found"

I have just received the package and havent a clue what to do. I will when I get back from work tomorrow install the card and see if magically the problem has disappeared otherwise I have to go through the trouble of sending the card back paying again £8.

What a waste of time. Didnt expect this from overclockers. :mad:

Update 14 April 2014 - SO - the i've narrowed it down to the Display Port port. This is the issue I believe, I've since disconnected my monitor cable from the gfx card and my tv is fine and no longer tearing/flickering. Read the rest of the post for context.
 
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I want to know what you are supposed to do in a situation like this.

You have spent a fair chunk of your hard earned on a component that looks very likely to be faulty. You send it back to the retailer who probably doesn't spend anywhere near as much time and effort as you did in trying to find the fault.

You end up with an item that doesn't work properly, and the retailer says "it's not faulty".

:mad:
 
I have alerted 5UB to this thread, but if you have already made another in the CS section then errr..ignore me?
 
really can't fathom the cut and paste response, you're supposed to be dealt with by experts, and computer hardware isn't cheap!

ps: having said that, i have seen some cases on the forums where OCUK staff have really tried to help people, i guess it's a mixed bag depending on who you get, thinking about it that way, no company will have 100% positive feedback
 
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Just after upgrading to haswell I had to RMA my Z87X-OC due to it acting up, I explained exactly what was wrong with it on the RMA form and posted it back.

A few days later I checked the RMA status and the fault listed was "does not post" which I had told them it did manage to do. The next day the status was updated to boots and posts, tested fine (or something along those lines). I called them as soon as I saw that to explain what the actual problem was. Turns out the faults were specific to the Z87X-OC and before I'd even finished explaining they agreed to replace the board.

I was told to wait for it to be delivered and reject delivery for it to go back to them as it was already at the bottom of a pallet ready to ship (which meant a bit longer without a motherboard) but everything worked out in the end.

I'm sure you will be helped by Bailey or someone else in the customer service section (but if not, try giving them a call :)).
 
Hello there

Sorry to hear of this issue, can you provide me your RMA number and I will have a look into it for you with no issues at all?

I will try and help as much as I can in regards to this publically or in the CS thread

Bailey
 
Overclockers staff are awesome do not worry about it, if they can help you they will. The main reason I spend a little more cash on getting some gear from Overclockers is because of the staff/support.
 
Thanks for taking the time to provide me with the RMA number,

Ok I can give you the following update on this situation:

The original fault you reported to us back on the 27/12/2013 was:

Having flickering issues with my graphics card. Its fine when playing games, but desktop browsing i get extreme flickering and now have started getting full screen flickering with multi-coloured lines all across the screen and unable to see or do anything on the desktop.
Click to expand...

So an RMA was created for you for us to inspect the item, the card was tested when it came back to us here.

One of my testing staff examined the card for any physical damage (as we always do when items are returned back to us) and gave it a visual check it all came back "OK" so we then put it on our test bench to check for the fault you reported.

The card itself was tested on 2 of our test rigs here for any flickering issues and graphical corruptions as you reported to us. As far as I am aware the card was tested in 2D use in normal desktop situations and also in benchmarks too. The usual benchmark testing we carry out would stress the card enough for it to artefact, corrupt or become unstable.

From the testing on two different systems here the fault could not be replicated for some reason, and with that being the case the item was returned back to you.

We usually charge a £12.50 testing charge and return shipping for non faulty items but I zero'd this off and sent it back to you free of charge as a gesture of good will.

It does sadden me to hear you are still having an issue with the card itself but are you sure it isn't something else within your system which is causing the issue?

If you are still having an issue with the card I have no problem re RMA'ing it for you and personally testing it myself in my own PC at work here. I will arrange a pre paid label or a collection on the graphics card too.

Just let me know asap.

Best Regards

James Bailey
Assistant Returns Manager
Overclockers UK
 
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