Wrong item sent

Ela_is_smelly · Monday at 18:48

Hi guys, sorry if I am posting this in the wrong category.

I've ordered from Overclockers before and never had any issues but I recently ordered an NZXT H9 Flow (2025 edition) but they accidentally sent me a Lian Li O11 Dynamic mini V2 flow.
It's a simple mistake and I know they are probably super busy with Christmas coming up.

So my question is...
Can I pop into the front office to swap the case for the correct one? Or do I have to wait for my support ticket to be seen to?

I'm only a 40 minute drive away and want to get this sorted asap so I can start on my new build.

Cheers in advance for any advice.

Efour · Monday at 18:54

There's a specific area on this forum to speak about this stuff directly to staff.

Post there.

https://forums.overclockers.co.uk/community/customer-support-sales-service.187/

It's on front page of the forum

Ela_is_smelly · Monday at 19:17

That link won't work :mad:

It says:

Oops! We ran into some problems.

You do not have permission to view this page or perform this action.

If it's the "OcUK Customer Service" section you are talking about then that just redirects me to the main website where I can put in a ticket.

koolpc · Monday at 19:42

You need to put in a ticket...

Efour · Monday at 19:46

Put in the ticket and check for replies lol

Ela_is_smelly · Monday at 19:54

Yes I can do a ticket... but my point is.
If I go to stoke and they can sort it out in person I can have the correct item in my possession a lot faster than submitting a support ticket and waiting up to 10 days for a reply and then shipping days on top of that.

My original post wasn't very clear but all I'm asking is does anybody know if they allow customers to just drop into store with returns and stuff of that nature?

cheers

Feek · Monday at 20:41

Ela_is_smelly said:
My original post wasn't very clear but all I'm asking is does anybody know if they allow customers to just drop into store with returns and stuff of that nature?

cheers

Let’s see if @Doric can answer that…

(nobody else can)

Ela_is_smelly · Monday at 21:14

Feek said:
Let’s see if @Doric can answer that…

(nobody else can)

Thank you.
I probably wasn't being very clear on the original post but I'm just trying to get it sorted quick as I know the team will be busy in the leadup to Christmas

Diddums · Monday at 21:23

How do you know if Ela is smelly :confused:

Efour · Monday at 21:25

He/she is Ela.

Ela_is_smelly · Monday at 21:49

Efour said:
He/she is Ela.

I used to play a lot of Siege lol. Ela was my main on defence

Doric · Tuesday at 09:09

Ela_is_smelly said:
Hi guys, sorry if I am posting this in the wrong category.

I've ordered from Overclockers before and never had any issues but I recently ordered an NZXT H9 Flow (2025 edition) but they accidentally sent me a Lian Li O11 Dynamic mini V2 flow.
It's a simple mistake and I know they are probably super busy with Christmas coming up.

So my question is...
Can I pop into the front office to swap the case for the correct one? Or do I have to wait for my support ticket to be seen to?

I'm only a 40 minute drive away and want to get this sorted asap so I can start on my new build.

Cheers in advance for any advice.

I'm afraid the team are unable to process a return on site without a pre-agreed RMA and RMA number assigned

Wrong item sent

Oops! We ran into some problems.​

Oops! We ran into some problems.