X1900XT RMA Advice?

ATI · 10 Aug 2006 at 08:28

hello

i got a his card in which developed fault just recently, it was bought from ocuk in 05-06 by my mate and now i,m or was the proud owner of it.

does the warrenty cover me as well as ocuk invoice has his details?

who do i rma this to?

thanks

Darkwave · 10 Aug 2006 at 09:33

The warranty is void as it's second-hand goods now. You could RMA it with your mate's details though if he agreed to it, which I'm sure he would.

As for who to send it to, send it to OcUK. They will send it to the appropriate manufacturer if need be.

ATI · 10 Aug 2006 at 10:16

how long does it take usully for ocuk to deal with an rma once they get it?

Cyber-Mav · 10 Aug 2006 at 13:34

usually under 2 weeks.

LoadsaMoney · 10 Aug 2006 at 14:43

Yeah its about 10 days i think to test, and providing they have those cards in stock, be a couple of days over that, so probably about 2x weeks as said above, but could be a lot less depending on how busy they are i spose.

TaKeN · 10 Aug 2006 at 15:30

Last time i RMA'd mine it took two / three days

ATI · 10 Aug 2006 at 15:32

hi guys

thanks for your feedback

@ taken

did you rma a similar card?

TaKeN · 10 Aug 2006 at 15:35

Mine was an X1900 XT ( Sapphire )

ATI · 10 Aug 2006 at 15:38

hi taken

please check this thread for the fault?

http://forums.overclockers.co.uk/showthread.php?p=7629145#post7629145

is it similar to yours?

thanks

Darkwave · 10 Aug 2006 at 19:25

If you bought your card under 28 days ago then expect a replacement within a week as OcUK will handle it themselves, but if you bought it over 28 days ago then expect to wait up to six weeks as it will go back to the manufacturer.

I'm currently waiting on a replacement X1800XT, but as I bought mine over 28 days ago it's gone to Sapphire and will probably take three more weeks for another to be sent back. Then again, the X1800XT hasn't been made since January, so chances are I will probably get an X1900GT back unless they have leftover X1800 in the warehouse.

Still hoping they'll send out an X1900XT but I am not counting on it.

ATI · 10 Aug 2006 at 19:27

cheers for that

TaKeN · 10 Aug 2006 at 19:28

ATI said:
hi taken

please check this thread for the fault?

http://forums.overclockers.co.uk/showthread.php?p=7629145#post7629145

is it similar to yours?

thanks

Nope sorry. I had bad luck with my cards, some of the capacitors and stuff were not fitted properly

ATI · 11 Aug 2006 at 21:38

@Úlfhednar

hi

how long has it been sinceu rma to ocuk?

thanks

Darkwave · 11 Aug 2006 at 22:47

ATI said:
how long has it been sinceu rma to ocuk?

I sent my graphics card back on the 31st of July, so it will be two weeks on Monday I think. Should only take one or two more weeks after that according to the people at OcUK, as it was sent right off to Sapphire the same day because it's truly buggered.

ATI · 12 Aug 2006 at 08:13

ohh damn

i may invest in another card than?

i cant wait 3-4 wks no way

iMacMart · 12 Aug 2006 at 08:49

Úlfhednar said:
If you bought your card under 28 days ago then expect a replacement within a week as OcUK will handle it themselves, but if you bought it over 28 days ago then expect to wait up to six weeks as it will go back to the manufacturer.

I'm currently waiting on a replacement X1800XT, but as I bought mine over 28 days ago it's gone to Sapphire and will probably take three more weeks for another to be sent back. Then again, the X1800XT hasn't been made since January, so chances are I will probably get an X1900GT back unless they have leftover X1800 in the warehouse.

Still hoping they'll send out an X1900XT but I am not counting on it.

I've sent an 850XT PE back yesterday which I purchased in Nov 05 and they have said it will be upto 28 days?? Didn't mention a wait of 6 weeks to me :confused:

monkeyWRENCH · 12 Aug 2006 at 10:01

tweakinfreak said:
I've sent an 850XT PE back yesterday which I purchased in Nov 05 and they have said it will be upto 28 days?? Didn't mention a wait of 6 weeks to me

28 working days = 6 weeks

Just glad it's not a Gainward, as the RMA needs to go back to Germany!

iMacMart · 12 Aug 2006 at 11:33

monkeyWRENCH said:
28 working days = 6 weeks

Just glad it's not a Gainward, as the RMA needs to go back to Germany!

Hope its not 6 weeks? I rather a realistic timescale from OCuk than a best case senario!!

Using a Sony Vaio 12" laptop after using my NEC 20WGx2 screen is a pain in the behind...!!

Darkwave · 12 Aug 2006 at 13:15

tweakinfreak said:
Hope its not 6 weeks? I rather a realistic timescale from OCuk than a best case senario!!

Using a Sony Vaio 12" laptop after using my NEC 20WGx2 screen is a pain in the behind...!!

As said, 28 working days is about six weeks in RMA language. I just had to RMA an X1800XT two weeks ago and have been using an X300SE since on a 1440x900 panel, so you can imagine how I feel.

iMacMart · 12 Aug 2006 at 13:57

Úlfhednar said:
As said, 28 working days is about six weeks in RMA language. I just had to RMA an X1800XT two weeks ago and have been using an X300SE since on a 1440x900 panel, so you can imagine how I feel.

Ah 'working days' I see ....shame they didn't point that out, oh well as long as its fixed or I get a x1800xt or similar in it place I can wait, only thing is the fiance thinks i'm after summit as I've never spent so much time in front of the tv with her for years......lol......grrr death by soaps