Xbox 360 repair/return questions.

Soldato
Joined
6 Nov 2002
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Location
Thatcham, UK
I get a bit of gfx glitching at the mo, nothing major, a few speckles/stars/white pixels etc.

I can put up with it, but would like it sorted at some point......

It's a premium pack I have, so...

Do I HAVE to send the HDD back with it? (Loosing save games/downloaded content)?
How long does it all take?
If I do send the HDD back, do M'soft send the same one back with my returned/repaired/replaced 360?

Many people have this experience?
 
I sent mine back the other day. Core. They only asked for the console and the main part of the PSU ie the block and plug lead. That was it.

Basically this is what happened for me mate:
1) phoned MS
2) recieved box next day from DHL inc instructions as to what to put in
3) packed up xbox
4) called DHL who collected next day (from my work too!)
5) recieved email from MS saying it had been recieved
6) three working days later DHL delivered back my xbox...or an xbox; had a different serial number.

Very easy and very quick for me. Hope you have the same luck. DHL were brilliant..very friendly bunch and fast turnaround.
 
Or you may not receive the box like me and they come and pick it up i just sent the whole lot back plus all the components everything. Funny though because lady i spoke to said box would be sent out instead UPS come and picked it up next day. :/

Waiting on their 10 day turnaround i have no hope with the problems i had with power supply replacement. :rolleyes:
 
Tried&Tested said:
I sent mine back the other day. Core. They only asked for the console and the main part of the PSU ie the block and plug lead. That was it.

Basically this is what happened for me mate:
1) phoned MS
2) recieved box next day from DHL inc instructions as to what to put in
3) packed up xbox
4) called DHL who collected next day (from my work too!)
5) recieved email from MS saying it had been recieved
6) three working days later DHL delivered back my xbox...or an xbox; had a different serial number.

Very easy and very quick for me. Hope you have the same luck. DHL were brilliant..very friendly bunch and fast turnaround.

My experience was the same as this although with a couple of alterations:

I never got confirmation from microsoft of anything that was going on and I Didn't get instructions of what I had to send back (ie all of the components or just the console, which required another 30 minute wait on the phone)
 
if you bought it from currys or dixons i can get you instant replacement ;p ive been buying games then taking them back a week later lmfao staff discount for the win :o
 
Tried&Tested said:
I sent mine back the other day. Core. They only asked for the console and the main part of the PSU ie the block and plug lead. That was it.

Basically this is what happened for me mate:
1) phoned MS
2) recieved box next day from DHL inc instructions as to what to put in
3) packed up xbox
4) called DHL who collected next day (from my work too!)
5) recieved email from MS saying it had been recieved
6) three working days later DHL delivered back my xbox...or an xbox; had a different serial number.

Very easy and very quick for me. Hope you have the same luck. DHL were brilliant..very friendly bunch and fast turnaround.

I wish mine had been that easy so far - started a week ago.
1) phoned MS - lady takes address, serial number etc a grand total of 5 times before she gets it all right
2) UPS turn up the following Monday.
3) UPS man has no box, he's here to pick up the console. Engages in a standing argument on the door with the missus about it (in between literally walking away mid sentance to return to his van to eat his lunch :eek: ).
4) UPS man leaves us a receipt to say he's picked it up, though he hasnt taken it. When I say leave, I mean throws it in the doorway and scarpers saying its not his problem now and he has no room on his van for a sheet of A4 paper :confused:
5) Call MS to find WTF is going on, find that lady from part 1 still hadnt actually got my details right on the system. Bloke on end of phone confirms there should have been a box sent and organises it properly.
6) Keep fingers crossed while I wait for the coffin for the 360.
 
Make sure the 360 works fine without the hard drive (which I'm sure it will). You can play quite a few games incl. PGR3 without one; it just tells you you won't be able to save. Then make sure you tell the MS guys you've done this and you should be able to only send the console back.

I know the reason you only send the console back with the core is because they're classed as seperate sales, and thus covered by seperate warranties. Not so sure with the premium.

If it comes to it you could always get a memory card, back-up, send the console back with the harddrive then when all is done sell the memory card off.

Hope this ramble helps.
 
Im worried that people are saying you need to pack the PSU aswell. My instructions specifically said "console only" and had a picture of just the console system in the box by itself?
 
I sent everything back other day and just got me replacment yipee except they didnt return green box but still parcelled well. :)
 
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