xbox controller problem

["andy"]

everytime my controller vibrates it disconnects... is this a known problem at all ? found a little about it on google but that was from 3 years ago and this is a 2 week old elite pad

who do i contact about such problems ?

 

["andy"]

it came bundled with my console. who would i contact ? MS ? the store ?

edit-dont have any other battery packs. it probably is the rumble causing it.battery pack seems a tight enough fit so maybe it could be something else inside it ?

 

["andy"]

well i emailed MS just to see what they tell me to do. as in fairness taking it back to the competitor i bought the console pack from will be hassle


told them that i had done the troubleshooting and stuff on the site and tried new batteries etc and then pointed out that it only happens when vibrate is turned on.

all i got back was a copy and pasted section of the troubleshooting guide that i had already told them id read. just going on about other wireless devices . /sigh

anyway im going to buy a play and charge kit later as A. i need one anyway and B. it might solve the problem