Xbox is scratching my disks

DiscoKandy · 19 Jan 2008 at 11:27

Hi,

Upon pressing the eject button on the xbox to swap a game over, the unit is not totally stopping the disk spinning before it is ejected, as a consequence a number of my games now a have perfect circle engraved type scratch all the way round the disk and come up as "disk unreadable" at certain points in games.

I bought the console & games from the well know high street shop (we still not allowed to talk competitors right?) and just wondered if any of you guys know where I stand before I go in there. According to the sticky at the top I should be entitled to a straight swap ? As i don't really want it sent off for repair etc etc etc.

It's under 12 months old and I have the reciepts.

Thanks

nichorob · 19 Jan 2008 at 11:31

I had exactly the same problem as you with my first 360 about 6 months ago.

I purchased from a big high street shop as well, gave them a ring, explained the situation and they said to bring back the barebones console and the receipt and they would swap it over for a brand new one, which they did about 30 mins later.

darkcinder · 19 Jan 2008 at 12:33

I'm pretty much 100% sure if its under 12 months old and you have a genuine problem with your console that isn't your fault then you can just go in and swap it. When my 360 3RROD I just took it into the shop with my receipt, they tested it and when it froze I got it swapped for a new console. I was also worried about losing saved games but the guys at the shop just said they would give me my old HD and if it there was a problem with the HD then just bring it back and get a new one.

hashcake · 19 Jan 2008 at 12:35

darkcinder said:
I'm pretty much 100% sure if its under 12 months old and you have a genuine problem with your console that isn't your fault then you can just go in and swap it. When my 360 3RROD I just took it into the shop with my receipt, they tested it and when it froze I got it swapped for a new console. I was also worried about losing saved games but the guys at the shop just said they would give me my old HD and if it there was a problem with the HD then just bring it back and get a new one.

They did the same for me when my first one went **** up.
Shame the replacement whent **** up outside of the 12 months warranty.
It's currently on it's way back from repair.

darkcinder · 19 Jan 2008 at 12:45

I'm happy so far with my replacement. Its got HDMI (which my old one didn't) and it more quiet then my previous console. Also the HD is A O K!

FirstSecond · 19 Jan 2008 at 12:50

As long as it's within its warrenty period then you should have no problems just getting it swapped.

Maybe best ringing them first though so you don't have a wasted journey.