Xbox Live / BT Problem

Twentymac

Twentymac

Twentymac

Associate
Joined
2 Oct 2007
Posts
1,595
Location
Birmingham
Howdy chaps!

Just wanted to ask on here if anyone else is having the same problem that I'm having on xbox live and a BT Connection.

Basically I’ll turn on my xbox and it will connect to xbox live as normal without any problems. But after about 4-5 minutes it will disconnect from live without any warning.

It’s just so annoying because if I want to play online I have to turn my xbox on then go do something for a bit while I wait for it to disconnect then I can manually reconnect it and start playing.
 
It's weird that it'll work for a few minutes, then stop working. I'm assuming you've done all the usual things such as opening ports, maybe enable uPNP etc? You could try connecting directly with a cable instead of wireless too, if possible, only to rule out the wireless as an issue. :)
 
I'm assuming you have the BT Home Hub, yeah? I have the same issue. I already had UPnP enabled, then I started opening ports (which can be painfully difficult on the Home Hub due to firmware bugs) and that did not resolve the issue. It's very sporadic, some nights I can play the whole night without a disconnection then other times I get disconnected every 5 minutes as you mentioned.

Oddly, this does not happen with my PS3. Must be some kind of conflict between 360 internal wireless and the HH. My suggestion would be stay wired if you can (it's what I'm doing now) or buy a new router. Buying a new router might work out best in the long run, it's on my list of things to do soon.
 
Twentymac said:
Yeah the homehub is terrible isnt it.

I hate BT :(
Click to expand...

Yeah BT overall is horrible, I had an issue with packet loss and the first time I called them the woman was like "Yes but this is not harming you" I raged at her because I couldn't bloody play any game without lagging so I did the right choice and switched to BE.
 
I've found from previous experience it's actually better to email BT, maybe their 2nd level tech team monitors their mailbox and the 1st level analysts do phone calls. I have never had a pleasant experience with BT on the phone, the worst I ever caught one of their techs was my fibre was down and I told him everything I had done to try and fix it which I'm guessing was everything that was on his script or knowledge database so he said 'fibre is actually down in your area right now it should be back up tomorrow' to which I responded 'what are you talking about my girlfriend's brother lives 3 doors away and he's absolutely fine' The tech analyst put me on hold and never returned.

Next time I had an issue I tried emailing them, I was reporting a firmware bug with the HH 2.0. I got an analyst from Ireland who knew what I was talking about, he confirmed that it was indeed a firmware bug but they had no plans to fix it as the HH 3.0 was right around the corner. I asked to be upgraded to the HH 3.0 when it became available and he said since my internet was not really affected there's no way BT would upgrade me just for issues on opening ports. He eventually ended up telling me to get my hands on a Netgear cable router as they're far better, he even gave me models and where they are cheapest. That has to tell you something when a BT tech analyst is telling you stuff like that.

Anyway sorry, went off on a bit of a rant there. My point is, try emailing them. You may get somebody who can help you just make sure you are very descriptive and precise in your initial contact attempt, I would email them myself but I'm wired most of the time anyway so it's not a major issue right now and as I said I'll probably just buy a Netgear soon.
 
You must log in or register to reply here.
Back
Top Bottom