Xbox LIVE Problems?

antijoke

antijoke

antijoke

Caporegime
Joined
28 Jan 2003
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Location
England
anyone else having problems with LIVE (both on a console and website) when redeeming a code?

I tried last night on my console to redeem my 14 month membership card with no luck, and just tried the website and again it's not working.....
 
i dont have any codes to redeem so couldnt tell you, but as far as connection goes im ok, although last night sky player kept poping up that error code
 
I've been having this error on xbox.com

An error has occurred during the transaction. Please try again later.
Click to expand...

and this error on the console:

Can't retrieve information from xbox live. Please try again later.

status code: 8016271f
Click to expand...

Annoying to say the least, MS have no idea what that code means.
 
have you phoned them up?

i remember when i brought MS points a long long time ago, they wouldnt go on my account and they sorted it for me.
 
Yeah I have phoned them twice since 12 today. They have no idea why it dpesn't work, they have checked the code out and say it's fine, so at least they are saying the same thing as CXBLC.com, just a shame they have no idea what that error message is about.
 
anticonscience said:
Yeah I have phoned them twice since 12 today. They have no idea why it dpesn't work, they have checked the code out and say it's fine, so at least they are saying the same thing as CXBLC.com, just a shame they have no idea what that error message is about.
Click to expand...

wow, there CS must have changed over the years lol. i phoned them once and they added the points for me over the phone :confused:

only thing you can do, is try again every 20/40 mins or somthing like that.
 
How could I do that? Surely that membership would then be tied to that console.

Are you trying to get 14 months membership out of me? :p
 
Nah its tied to the gamertag. lol your safe mate ive got a rolling sub and i wouldnt bump you out of a sub so the mrs can play 14 months of viva pinata on her xbox.

Seriously though might be worth a shot but its a bit worrying that its not working on xbox.com though the sites been a bit funny for me for nearly a week now. Have to log in loads because it overloads the amount of times i connect when i hit friends.
 
Not that this helps you at all but I redeemed a couple of codes last week and two last night without a problem.
 
anticonscience said:
anyone else having problems with LIVE (both on a console and website) when redeeming a code?

I tried last night on my console to redeem my 14 month membership card with no luck, and just tried the website and again it's not working.....
Click to expand...

Yes I had problems yesterday. I was buying a live arcade game and it wouldn't accept the code. Came up with not available or something like that. I was doing it on an arcade game.

I then quit to dash and entered it through guidebutton/market place/redeem code and it went through.
 
I've tried it all ways I can think of on the console:

Going through memberships, then altering it
Going through the guide button to marketplace and redemming code

The funny thing is the console picks it up as a 12 month + 2 month code, but fails with the above code everytime no matter where I enter it.
 
anticonscience said:
I've tried it all ways I can think of on the console:

Going through memberships, then altering it
Going through the guide button to marketplace and redemming code

The funny thing is the console picks it up as a 12 month + 2 month code, but fails with the above code everytime no matter where I enter it.
Click to expand...

Id be speaking to the place you got it from and seeing if another code works. Your not about to run out are you?
 
I've tried that and they were very helpful and quick to respond, but said the code is activated for use and should work fine, which even MS have said is the case, they just don't know why it wont activate. they would offer a refund but not offer an alternative code as they see no problem with it.

I run out on the 21st September..... :(
 
Just as an update (in case anyone else has this problem and searches the above code)

The issue relates to having a credit/debit card saved on your account, and having auto renew on. MS will not allow you to redeem a code for membership whilst on automatic renewal. You have to cancel the auto renewal, wait until it expires, remove the card details from your account, then after the expiry date redeem your code.

Now I just need my 360 back.
 
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