Xbox Live! Questions

[Chong Warrior]

I've had a Live! account for a while now but I always buy my Gold membership online as it's cheaper and I don't want MS having my card details. Now my 11 year old has his own 360 in his room he also wants a Gold account.

Tried signing him up today and as he's only 11 it wants all my details as a parent. It's now asking for my card details to verify my age! WTF??? It already knows my age from my own account.

If I give them my card details will they automatically charge it for Gold memberships when they run out? I've heard this has happened in the past and also there's no way of deleting your details once they have them?

 

[novajoe]

You can cancel future subs but have to call them. Response I got when I asked:


Dear Customer,



Thank you for contacting Xbox Email Support Team.



We are very sorry to hear that you would like to cancel your XBOX LIVE account and we hope that you enjoyed your experience with it.



We would like to take this opportunity to inform you that due to privacy and security issues all Billing and Refund queries must be handled by telephone as we need to verify with you some personal information which cannot be divulged over email.



Therefore please contact our customer support line and that one of our representatives will gladly assist you.



Assistance by phone:

0800 587 1102

or +44 20 7365 9792 from a mobile phone



Hours of operation:
Monday-Friday: 09:00-22:00
Saturday: 09:00-20:00
Sunday: 09:00-17:00



Kind Regards,
The Xbox Email Support Team
www.xbox.com/support/contact/

 

[Chong Warrior]

Thanks for the help. I phoned MS with that number and they told me I had to make a new email address and lie about my sons age! lol