xbox live

Substance · 30 Apr 2008 at 23:42

Hi guys,

Just wondering if you can help me with some xbox live trouble i am having?

I have phoned the customer support a few times and now it has been escalated and they still don't know what they are talking about so i figured i would try you guys,

What happens is, i can connect to live and the marketplace fine, my friends list works fine and i can send text and voice messages, but if i try and join a chat session it fails,

Very rarely i can join online games, when i can i can hear people talking on headsets but they cannot hear me,

most of the time though whenever i try to connect to an online game it dies on me,

my nat status is open, and i use the same setup on my ps3 and that works great,

Hope someone can help as i am paying for a useless service, Thanks

Kyle009 · 1 May 2008 at 08:51

I had this problem before and had to forward some ports on my router to get it to work.

try www.port-forward.com

Substance · 1 May 2008 at 09:47

Kyle009 said:
I had this problem before and had to forward some ports on my router to get it to work.

try www.port-forward.com

Thanks for the reply, i have all the right ports forwarded though, xbox live support told me it couldn't be the ports as my nat status is open

Kyle009 · 1 May 2008 at 10:12

Ahh. You haven't enabled a child account accidentally have you, or turned parental controls on that disables you from chatting. Think this is an option in the System Settings tab.

Substance · 1 May 2008 at 11:40

No, there are no privacy or parental controls set, i am the only user of the console.

i keep trying to explain to MS support but none of them are english and it makes it very difficult

Substance · 3 May 2008 at 00:56

Update here, if i plug my xbox into my modem directly xbox live works great, can anyone recommend a good router with a decent price tag that will support a wireless G network and has a built in 4 port ethernet switch also it must definately work with xbox live?

Also all other routers that i have had restart randomly or just lock up, this one has been ok until i decided i wanted to play my 360 online,

Any help appreciated, thanks

Ultra_Extreme · 3 May 2008 at 07:25

BALLS i just wrote out a really nice long post for you and grabbed my mouse only to hit one of those 'back' shortcut buttons on it.

Sigh

In summary if you need a cable DSL router go for a linksys wrt54GL or similar. These can have custom FW loaded if you have any live trouble. Ive also had success with buffalo routers and netgear. take it as you like.