Xbox One S shows Gamepass with no subscription

Soldato
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18 Jan 2007
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My dad bought a second hand One S today and he is able to download basically any game from Gamepass but he has no subscription. If he goes to the subscription page is shows no active subscription and no other user is signed in to the xbox either. Not sure what is happening here, maybe Microsoft still think the Xbox belongs to the previous owner who had gamepass, or is there some kind of trial activated. Any ideas? I assume this will fix itself shortly and lock him out of any of the games he doesn't own.
 
Yes, he is signed in with his own account, when he got it it had been reset and was at the language select screen as a new xbox is. I got him to check and if he goes to switch profiles there is no other profiles there. I'll get him to check the website and see if that shows a sub.

He does not seem to be able to play them via the cloud, I think it tells him he needs ultimate to do that. So you think that the old user still has this console set as their home console on their Microsoft Account thus allowing my dad to access it? Seems to be the only explanation that makes sense to me.
 
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