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XFX close discussion forums

Hunders said:
Im not surprised... My XFX 7800 GT is faulty and when I started noticing the problem I went to the XFX forums to find that there was LOADS of people in my position complaining about the same things. I actually have to underclock my graphics card before I play games or else the screen will go blank and the computer crashes.

Im certainly not going to buy another crappy XFX card again, thats for sure..


Umm, you DO realise this is nvidias fault not XFXs?

XFX is an excellent brand, if you want to be stupid and blame them for something that isn't there fault go ahead. :rolleyes:
 
its disgraceful when a company selling products dont allow discussion of their problems, im guessing theres a lot of people on there that actualy need help with their XFX products, its a bit poor to close the whole place down jut due to one product lines problems
 
Concorde Rules said:
Umm, you DO realise this is nvidias fault not XFXs?

XFX is an excellent brand, if you want to be stupid and blame them for something that isn't there fault go ahead. :rolleyes:

Umm, HOW is it Nvidias fault?

I have the 'Extreme Edition' that is overclocked from the factory and to get my card to work for more than 5 minutes in a game I have to underclock the card to the normal, not overclocked, settings.

It is obvious that XFX didn't use cores that were capable of running the overclock. Many other people were having my problem on the XFX forums and underclocking was the only way to stop the crashing.
 
Read between the lines :confused: , ok they have closed the forums down as they have started a brand new help desk for problems with cards instead.

How do you know they have closed them because they are getting too many problems with 7900's, all they have done is started a brand new help desk for ppl with problems with their 7900's, it could be an improvement in their service for faulty cards for all anyone knows, everyones just jumping to conclusions 'oh they've closed the forums, it has to be because the 7900's are *****', does it hell.
 
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not xfx fault but nvidia fault.

also its got to be blamed a bit on xfx for closing the forum. its like they no longer wish to provide support.
 
They do provide support they have started a brand new help desk as said, if you have a a faulty card use the brand new help desk, and they will sort it out, its probably an improved service.
 
LoadsaMoney said:
Read between the lines :confused: , ok they have closed the forums down as they have started a brand new help desk for problems with cards instead.

How do you know they have closed them because they are getting too many problems with 7900's, all they have done is started a brand new help desk for ppl with problems with their 7900's, it could be an improvement in their service for faulty cards for all anyone knows, everyones just jumping to conclusions 'oh they've closed the forums, it has to be because the 7900's are *****', does it hell.

The problem lies with Nvidia. There design is faulty. XFX are getting flak for providing faulty cards in there forums. If potential buyers see this its likely to put them off even though the problem is with NV.

XFX want to limit the damage this causes, having a help desk makes the problem private while probably providing a lower level of service. Its not like XFX have anything to hide. An informed consumer is should know of these problems.
 
What serial numbers do the guys here have on their faulty 7900GT/GTXs?

I got a 7900GTX 2 weeks ago, overclocks very nicely to 690/1800 with no problems at all. I'm trying not to be paranoid here but could this card easily go kaboom or have I passed the so-called 'unsafe' period of time since using it?
 
what is this fault exactly ? does it apply to all 7900 series, including 7950 ?
if so why hasn't it been fixed already ?
 
As far as i know its the 7900 range & not the 7950,hope so as i'm ordering a 7950 to replace my 7900GTX which went faulty after 10 days.
I agree with a few other people that fault lies with Nvidia & not there card partners.
The best way to test the card is to run 3D Mark 06 "The deep freeze" mine always corrupted on this test & the monitor would just keep switching between desktop & 3D mark.
 
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Well Ive had my Galaxy Geforce 7900GT for over a month now from OCUK and so far its running great. Havent had any problems with playing COD2, BF2 and running 3D Mark 06. I hope it says that way as I never overclock my graphics cards.
 
The consensus is that the discussion forum was closed so that the many problems with the 7900 cards would not be visible to people who were not aware of them. This new way of dealing with faults allows you to track your fault alone (whilst hiding other peoples faults from you).


I am a little surprised people arent aware of the problems the 7900 series (7900GT in particular) are having.

What seems to be happening the most are problems associated with playing F.E.A.R., Oblivion, or using the 3DMark06 testing suite, but issues are certainly not limited to this. 7900 cards have been artifacting and/or locking up while playing games. This sometimes happens when the card is installed the first day, or it might happen a month later.

NVIDIA have specifically pointed a finger to the cause of the issues being associated with the overclocking settings that the manufacturers use.
Apparently the GPUs on the cards that were having problems didn’t have the headroom necessary for the vendor’s overclocked specifications. The two most prominent problem areas were the vertex clock (which remember runs 50 MHz faster than the pixel clock) and the memory clock. These GPU subsystems were running far enough out of spec that the chips were having physical issues with stability; causing the random freezes.
NVIDIA say that they have not worked closely enough with the board builders in explaining how overclocking domains have changed on the 7900 series, and that they would be correcting that. Nvidias stance is that the problems lay at the feet of the people that made your video card.

However that doesnt fully explain the increased amount of faults occuring with non overclocked 7900 series cards, so their appear to be other issues as well. That faulty capacitors were used or that their are faulty 7900 cores on these cards (which was mentioned before) is also something that is talked about a lot.

At this point i myself am not sure exactly where the fault lies, but all parties appear to be pointing the finger elsewhere.
 
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Without doubt it seems as though its nVidia's fault for producing / labeling wrong cores - however XFX have made the situation worse with their handling of the situation
 
If the problem only occurs on the overclocked models, it isn't really nvidia's fault.

As an aside, I'm almost certain that the message stating that the XFX forums were going to close went up before the 7900 series came out. There were a lot of problems with XFX 7800 cards.
 
xolotl said:
Only if blissfull ignorance of how PR works is a way for you.
Mate, I used to work in PR, and just see any posts I've made about the 7950GX2 if you want to see how I feel about gimmicks in particular.

It says they've shut down the forums temporarily while they re-arrange their helpdesk, that an acceptable "excuse" and drawing conclusions is just paranoia really.
 
This is interesting. There's some evidence that a strategically placed heatsink can solve issues with 7900GT cards, i.e. that it has nothing to do with the GPU and thus nothing to do with nvidia. The idea appears to have been back up with thermal imaging showing a very obvious hot spot and experimentation with heatsinks providing a solution to the problem.

http://www.xtremesystems.org/forums/showthread.php?t=99895
 
Angilion said:
This is interesting. There's some evidence that a strategically placed heatsink can solve issues with 7900GT cards, i.e. that it has nothing to do with the GPU and thus nothing to do with nvidia. The idea appears to have been back up with thermal imaging showing a very obvious hot spot and experimentation with heatsinks providing a solution to the problem.

http://www.xtremesystems.org/forums/showthread.php?t=99895

Its all good if people are able to fix the problem but at the end of the day they shouldnt have to do that. It should work straight out of the box.
 
Angilion said:
This is interesting. There's some evidence that a strategically placed heatsink can solve issues with 7900GT cards, i.e. that it has nothing to do with the GPU and thus nothing to do with nvidia. The idea appears to have been back up with thermal imaging showing a very obvious hot spot and experimentation with heatsinks providing a solution to the problem.

http://www.xtremesystems.org/forums/showthread.php?t=99895

But that would still put Nvidia at fault. They designed the card & sent the specifications out to the manufacturers who then (except for the overclocked ones) build the card exactly as Nvidia intended. If the card wasnt designed correctly, thats still Nvidias fault the way i see it.
 
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