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XFX Warranty

Discussion in 'Graphics Cards' started by cavemanoc, May 13, 2009.

  1. cavemanoc

    Mobster

    Joined: Mar 23, 2005

    Posts: 3,508

    Been sorting out an RMA with XFX over the past week. It started well with the online ticket being almost instantly answered with some sound advice. Brilliant, I thought, however when I pressed them to send me RMA instructions things started getting surreal...

    I always find condescension and sarcasm the most satisfying response to stupidity - even if it isn't particularly constructive;)
     
    Last edited: May 13, 2009
  2. Greebo

    Caporegime

    Joined: Jan 20, 2005

    Posts: 25,127

    Location: Co Durham

    Why did you leave if 6 weeks from the card dying to log for an RMA just out of interest?
     
  3. cavemanoc

    Mobster

    Joined: Mar 23, 2005

    Posts: 3,508

    I was 8000 miles away unfortunatley :mad:
     
  4. Orangey

    Sgarrista

    Joined: Aug 22, 2008

    Posts: 8,289

    Was there a prelude to that convo? It looks like you contacted them 1 month after warranty expired from what you posted...
     
  5. mmj_uk

    Capodecina

    Joined: Dec 26, 2003

    Posts: 19,466

    My initial reaction to reading that is it sounds like you are talking to a mate on MSN, you should have wrote something much more formal explaining all the details... when you bought it, when it died, why you couldn't contact them for 6wks, what you have done to confirm it is faulty etc. It should have all been included in your original message.

    As for your last message, satisfying maybe but it's not the way to go about getting a favourable response. ;)

    Unless you can prove that it died late March within the warranty period which I doubt you can, your best bet now is to be polite and explain that you are upset that their product costing you £xx has lasted less than a year and even more so that they are unwilling to accept it for RMA, unless you are willing to take legal action which I doubt it would be worth it.
     
    Last edited: May 13, 2009
  6. bosTRom

    Gangster

    Joined: Mar 25, 2009

    Posts: 118

    Location: Leeds, West Yorkshire

    I thought XFX came with 2 years warranty?

    I RMA XFX 7800GTX a while back and I thought the service was good.No receipt either just registered card on website.
     
  7. cavemanoc

    Mobster

    Joined: Mar 23, 2005

    Posts: 3,508

    It does come with a 2 year warranty - which makes his comment all the more perplexing - hence the rather terse response from myself and the reason I wasn't worried about the delay in claiming. I didn't bother going into detail as I didn't think it was required - my card is broken - it's under warranty - I would like to send it to you for testing - please give me an RMA number - It's not rocket science really...
     
  8. vertica

    Wise Guy

    Joined: Apr 21, 2008

    Posts: 1,060

    Location: Leamington

    lol, i've delt with that chap TWICE before and "useless" would be a compliment.

    Everything i posted he just suggested i do it again or he didn't read what i'd written at all and posted something completely irrelavent. I know they must get the odd person who's not turned his monitor on at the plug, or made a really simple honest mistake, but most of their customers are reasonably knowledgable, competant and dont wish to be treated like a child.

    The first time i was simply after a bios ISO file as they'd only published the .bin. His first response was to tell me there was a bios update and had i tried that....:confused: After politely replying that this was what i was trying to do (as per my OP) i just wanted an iso, he just told me to do it in windows. Which after several more posts along the lines of 'i would rather not as it often fails and destroyes the board' with his repsonse being that he'd never heard of such a thing and to flash the bios from windows.
    I eventually gave in and used the .bin and bricked the board as i had said would happen. His reply was 'have you tried the bios update yet?' :mad: i ended up badgering the retailer until they kindly sorted out an RMA/refund.

    The second time i sent a simple question about how their transferable warranty worked, and what was required to change ownership. His response was "All XFX products have a two year warranty" and he closed the thread:rolleyes:

    They do have some helpful support staff to though ;)
     
    Last edited: May 13, 2009
  9. cavemanoc

    Mobster

    Joined: Mar 23, 2005

    Posts: 3,508

    nice to know I'm not the only one - funny old thing there is still no response - I'm sure the comedy will continue - how hard is it to simply give me an RMA number?
     
  10. Tute

    Capodecina

    Joined: Jul 24, 2004

    Posts: 21,572

    Location: Devon, UK

    Why do you think OcUK stopped stocking these cards and then only agreed to do so if they got to handle the RMAs?
     
  11. bosTRom

    Gangster

    Joined: Mar 25, 2009

    Posts: 118

    Location: Leeds, West Yorkshire

    Do OcUK handle all XFX RMA's now? I would prefer that as I am looking into getting a bargain XFX 4870X2.
     
  12. GeneralD

    Wise Guy

    Joined: Mar 9, 2008

    Posts: 1,444

    Location: Glasgow

    Thats what I gathered. I recently bought an XFX GTX 260 216 under the impression I wouldnt have to deal with XFX less than flattering reputation with respect to RMA.
     
  13. Tute

    Capodecina

    Joined: Jul 24, 2004

    Posts: 21,572

    Location: Devon, UK

    If you read the small print, it states that OcUK will honour XFX's 2 year warranty direct under their own RMA procedures.
     
  14. Yewen

    Capodecina

    Joined: Nov 9, 2003

    Posts: 17,726

    Location: Leeds


    Spot on guys, we dropped XFX a few years back due to the appauling service they gave the end user when RMA time came around.

    To their credit they have improved, even when listed above but we are not ones to tempt fate.

    We are in a position where we can pressure them for RMAs for any of our customers or deal with the return ourselves. We have it in place where 9/10 we can send a brand new replacement card out within a couple of days of the card being tested. :cool:

    If you still have the card and it was purchased from OcUK just open up a support ticket and we will be more than happy to sort a return out for you. :)
     
  15. Tute

    Capodecina

    Joined: Jul 24, 2004

    Posts: 21,572

    Location: Devon, UK

    Yep, I remember actually laughing out loud when Spie revealed that XFX were threatening legal action because OcUK simply....

    ...told the truth! :p

    Personally i'll always stick with Sapphire where possible, had their cards for a few years now and no problems.
     
  16. GeneralD

    Wise Guy

    Joined: Mar 9, 2008

    Posts: 1,444

    Location: Glasgow


    Could I ask, considering I just bought this XFX 260 on tuesday, do I need to register on XFX for this warranty still?

    Cheers

    Martyn
     
  17. Yewen

    Capodecina

    Joined: Nov 9, 2003

    Posts: 17,726

    Location: Leeds

    Would always recommend registering all warranties.

    Double backup then and you will have followed all procedure so there is no reason not to get any problems fixed in the future. :)

    I have my graphics card registered with the manufacturer and I work at OcUK, it is just good practice to do so. OcUK will always fight our customers corner if a manufacturer is dragging their feet with a return; if however they require registration in their terms it can take a lot from our argument!

    You should be able to register your product at the following link: http://www.xfxforce.com/en-us/Help/Support.aspx

    If the link does not cover your product just follow the instructions with the card. :)
     
  18. bosTRom

    Gangster

    Joined: Mar 25, 2009

    Posts: 118

    Location: Leeds, West Yorkshire

    Thanks for info Yemen!

    At least i can buy XFX products again with confidence.
     
  19. Nelly

    Soldato

    Joined: Dec 19, 2003

    Posts: 6,585

    Location: Grimsby Town, England

    H'mm how come you still deal with Asus then? Too popular to drop even though their RMA service is 110% terrible. :)
     
  20. Slackworth

    Sgarrista

    Joined: Oct 17, 2002

    Posts: 9,993

    Asus has always been the hard one unfortunately. They're No. 1 on Motherboards in the world by quite some distance and for any company to drop Asus would be pretty damaging to motherboard sales.

    They've just got so big though that they've forgotten about customers.
     


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