Xioami A2 Lite - touchscreen has completely stopped working.

[Whiffle]

Hi.

I would be really grateful for some advice.

I bought this phone (64GB version) in December 2019 (so out of warranty) and have been really pleased with it.

I scratched the screen, quite badly, about 3 months ago but it has been completely fine.

The phone was in pocket, when I was out in the rain the other day, and I noticed that the touch screen was completely unresponsive.

I tested the phone, with a mouse and an OTG USB cable, and it works completely fine - i.e. other than the touch screen not working, the phone is completely fine.

My question, now is what to do.

I have tried to dry the phone out for 48 hours (as recommended), but the screen will not work at all.

A few questions:

1. Is there any way I can check the phone for an error code in respect of the screen?

2. How much would it be to have a replacement screen replaced?

3. Is there a possibility that the screen is fine, but there is something on the phone's board that is in fact at fault?

4. Should I consider, economically, to just get a replacement instead - either the same phone or something else?

 

[Orcvader]

If you bought it in Dec 2019, it should still have warranty, EU laws requires a minimum of two years. However, if it's rain damage, there's a chance that voids the warranty. Have you tried contacting the place you bought it from to see if water damage is covered?

 

[UTmaniac]

I swear the mobile desktop app launchers along the top row of my Mi A2 have become less responsive in the last month... Which suspiciously would match the rough date of the Android 10 update it got.

 

[edGfaCTor]

Just send back or take back to the place you purchased it from don't mention the water issue just state the touch screen doesn't work.

These phones have 1-2 year warranty.