xmas game bought online, opened, want to take it back

unwashed potato! · 27 Dec 2006 at 20:16

my mum got me 2 games for xmas that i thought were going to be of my taste however really weren't so i want to take them back. Problem i have is that 1 i have opened the disc and installed so the plastic sleeve isn't on the game no more, it was bought online so i cant go into a store and explain with them.

What are the chances of my being able to get a refund on the 2 games?

i was planning on pleading ignorance and saying that they don't work on my pc as its "too old" to play them games and say i didn't understand all the jargon about the system requirements.

the games are never winter nights 2 and flight simulator x

thanks

Raikiri · 27 Dec 2006 at 20:19

Pretty much zero chance, just sell them on the MM. Can always try saying your computer is too old but 99% sure it won't work.

unwashed potato! · 27 Dec 2006 at 20:23

Raikiri said:
Pretty much zero chance, just sell them on the MM. Can always try saying your computer is too old but 99% sure it won't work.

ok thanks for the relpy. Was expecting that that was the case

SiriusB · 27 Dec 2006 at 20:26

Have you checked the online retailer's returns policy? I am fairly certain I have returned games after the plastic wrapper has been removed.

In future if you aren't sure about a game - download the demo

SiriusB

mishima · 27 Dec 2006 at 20:32

Yeah I would check and perhaps send them an email mentioning that it doesn't work on your system or something lol!

Minto · 27 Dec 2006 at 20:42

take it back and say you don't agree with the EULA, they are obliged to refund you (though they will kick up a stink).

Kamerad · 27 Dec 2006 at 20:45

Minto said:
take it back and say you don't agree with the EULA, they are obliged to refund you (though they will kick up a stink).

Have you done this?

unwashed potato! · 27 Dec 2006 at 21:25

Minto said:
take it back and say you don't agree with the EULA, they are obliged to refund you (though they will kick up a stink).

whats the EULA? im guessing like whats in the game? e.g. killing?

2 problems with that

1. can it work if I ring them even though my mum bought it? i know my mum would never bother doing that for me

would i be able to email them and say it, or get my mum to email them as she might be able to do that, but not lying too much on the phone she wouldn't

2. if its about not liking whats in the game as in the killing, kind of hard to say i dont agree with that as one of the games is a flight simulator

SiriusB · 27 Dec 2006 at 21:29

No the EULA is the license agreement you should read [but no one does] before clicking I Agree to get on with it.

Just call/email them and say you don't agree with the EULA and you want a refund. Dunno if it would work, as said I can see them getting stroppy.

SiriusB

FunkyCowie · 27 Dec 2006 at 22:46

I`m guessing you have a PC from your sig... and these games are for the PC... so call up and say your mom purchased you these games for christmas and you opened 1 and then realized that it was for the PC... but you have a MAC!!!

testa12 · 27 Dec 2006 at 22:50

If you go down the EULA road, u better be prepared to have actually READ the EULA so u can state exactly which bit you're not happy with so you can justify your circumstances.

And if you decide to do this, please post back to the forum as I'd be interested to hear what they said

iraiguana · 27 Dec 2006 at 23:28

call the the long distance selling act depending on the price of the games, also the cool off period should be included for such items surely? although they have price limits on both of these before they come into effect.

Always worth a shot as may scare them into a refund

Docaroo · 27 Dec 2006 at 23:31

FunkyCowie said:
I`m guessing you have a PC from your sig... and these games are for the PC... so call up and say your mom purchased you these games for christmas and you opened 1 and then realized that it was for the PC... but you have a MAC!!!

this is possibly your best option... the xmas ignorance road is often the easiest way to go - you might only get credit at the online shop but this would surely be good enough for your return!

unwashed potato! · 27 Dec 2006 at 23:35

FunkyCowie said:
I`m guessing you have a PC from your sig... and these games are for the PC... so call up and say your mom purchased you these games for christmas and you opened 1 and then realized that it was for the PC... but you have a MAC!!!

perfect idea, will attempt this tomorrow and post back whats happens. i really appreciate the help. :cool:

SiriusB · 28 Dec 2006 at 02:36

iraiguana said:
call the the long distance selling act depending on the price of the games, also the cool off period should be included for such items surely? although they have price limits on both of these before they come into effect.

Always worth a shot as may scare them into a refund

Distance Selling Act only covers unopened items. The idea being an item turns up and you realise it is the wrong one/shape/colour/sex/etc. If you opened it - tough.

SiriusB

Vibez · 28 Dec 2006 at 03:03

SiriusB said:
Distance Selling Act only covers unopened items. The idea being an item turns up and you realise it is the wrong one/shape/colour/sex/etc. If you opened it - tough.

SiriusB

No it doesn't, as long as it is returned in the condition it was sent in it can be sent back.

Abyss · 28 Dec 2006 at 03:08

Vibez said:
No it doesn't, as long as it is returned in the condition it was sent in it can be sent back.

Unfortunately that is not the case. A two second google for "distance selling act" gives the accurate answer.

http://www.oft.gov.uk/ said:
Also the right to cancel does not apply to the following, unless you agree otherwise:

* personalised goods or goods made to a consumer's specification
* goods that cannot, by their nature, be returned
* perishable goods (eg flowers, fresh food)
* un-sealed audio or video recordings or computer software

Vibez · 28 Dec 2006 at 16:10

Ah sorry I didn't know there was an exception for software, I know you can send things back you've opened though such as a mouse as long as it's within 7 days and good conditoon

Spleenus · 28 Dec 2006 at 16:14

I think one of the reasons why it might be hard to return software is that you can open it and take the CD key from it. Thats why you can often return xbox/ps games easily compared to PC games. Might be a tough one to return.

Briton · 28 Dec 2006 at 16:16

addy_010 said:
perfect idea, will attempt this tomorrow and post back whats happens. i really appreciate the help.

Check there aren't Mac versions of the games though. They may offer a swop if there is.

I think the EULA idea is very good. Can't see how they can get out of that argument.