XP BSOD

[Burnsy2023]

Right, I'm having awful issues with some HP DC5800s. I have prepared an image with XP SP3 and various apps and deployed them with WDS. I now have an issue that they BSOD when ever you plug ina USB device. I get the following stop messages:

STOP Error code 0x000000fc with DEP turned on in the BIOS
STOP Error code 0x0000007e with DEP disabled in the BIOS

Any thoughts?

Burnsy

 

[Craig321]

This may help?: http://support.microsoft.com/kb/886348

 

[Burnsy2023]

Tried the noexecute=alwaysoff switch, doesn't help.

Burnsy

 

[Deleted member 77746]

What does the windows logs say?

 

[bledd]

hate errors like this..

i'd just try all the ms suggestions (including bios update)

http://support.microsoft.com/kb/330182



also, possibly try the intel chipset drivers (assuming they're intel)
http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=816

^they do something to usb..

 

[Burnsy2023]

What does the windows logs say?

One of the errors:

Event Type: Error
Event Source: System Error
Event Category: (102)
Event ID: 1003
Date:  18/08/2008
Time:  09:23:51
User:  N/A
Computer: C132-04
Description:
Error code 000000fc, parameter1 f79fe8e8, parameter2 06a46963, parameter3 f79fe848, parameter4 00000001.
For more information, see Help and Support Center at [URL]http://go.microsoft.com/fwlink/events.asp[/URL].
Data:
0000: 53 79 73 74 65 6d 20 45   System E
0008: 72 72 6f 72 20 20 45 72   rror  Er
0010: 72 6f 72 20 63 6f 64 65   ror code
0018: 20 30 30 30 30 30 30 66    000000f
0020: 63 20 20 50 61 72 61 6d   c  Param
0028: 65 74 65 72 73 20 66 37   eters f7
0030: 39 66 65 38 65 38 2c 20   9fe8e8, 
0038: 30 36 61 34 36 39 36 33   06a46963
0040: 2c 20 66 37 39 66 65 38   , f79fe8
0048: 34 38 2c 20 30 30 30 30   48, 0000
0050: 30 30 30 31               0001

Burnsy

 

[Burnsy2023]

hate errors like this..

i'd just try all the ms suggestions (including bios update)

http://support.microsoft.com/kb/330182



also, possibly try the intel chipset drivers (assuming they're intel)
http://downloadcenter.intel.com/Product_Filter.aspx?ProductID=816

^they do something to usb..

I've already done all that is suggested here

I've been doing this since before 9am

Burnsy

 

[bledd]

have you tried asking HP?

i had a similar problem before, when i syspreped one intel system to another machine (specs were almost identical), think they were Dell 3100 and 3100C or something, but the restored image would not play ball on the 'C' machine, it worked fine on all the other 3100 pc's that i restored it to

it may just be being fussy :S

 

[Burnsy2023]

have you tried asking HP?

That's my next step, just making sure I've tried everything before I have to endure a conversation with them.

Burnsy

 

[bledd]

see my ninja^^

 

[Burnsy2023]

Bare in mind that I've tested this on 6 different machines with the same image and they all do the same

Burnsy

 

[Burnsy2023]

Just got off the phone: "HP do not support installations that do not use original HP restoration media".

In other words: sod off.

Burnsy

 

[bledd]

was the prep taken on that machine in the first place?

if not..

sod off


might be worth just re-doing the whole process on one of the machines, ie installing xp from scratch, you get the odd install with ghosts in the machine

 

[Burnsy2023]

I'll give MS a call and see what they say.

Burnsy

 

[marc2003]

have you done a bog standard install from a windows xp sp3 cd to rule out a problem with the image?

 

[bledd]

see my ninja^^ #2

 

[Burnsy2023]

Finally fixed it. Turns out it was a USB driver incompatibility. Uninstall the HP chipset drivers and got new ones direct from Intel, even thought they are supposed to be EXACTLY the same (which is why I didn't do it when Bledd suggested it)

Grrr, what a wasted morning.

Burnsy

 

[bledd]

coolio