Yay TalkTalk (trying to charge me when I've left!)

Pho

Pho

Pho

Soldato
Joined
18 Oct 2002
Posts
9,336
Location
Derbyshire
I migrated from Talktalk to BT on the 21st. My TalkTalk bill date is from the 25th of the month. I rang their call centre the other day to check I had nothing outstanding on my account to which they said no so I cancelled the direct debit.

Today I got an email from them telling me I owe December's bill. So I called them again to check and they told me that apparently BT didn't use the MAC code properly (thus causing the account to not auto cancel), so I'm liable to pay it and have to claim it back off BT. Apparently no one there is able to void is despite the fact I'm already migrated over.

Now, I'm thinking TalkTalk are talking rubbish and BT do as well; they confirmed they did use my MAC code to migrate me.

any thoughts for ammunition? :(.
 
Might be worth informing Ofcom. If it's a common trick being pulled by TalkTalk its sensible to let the watchdog know for their statistics.
 
Thought as much, cheers. I've had to pay it to avoid any direct debit failure issues but I won't let it lie and will get back in touch with them in a week or two armed with the word Ofcom, hopefully that'll shock them. It's only £25 so it could be far worse.

What doesn't help is their call centre has two songs, both of which are annoying.
 
I had Talktalk start chasing me for an internet connection in a University house I'd lived in two years prior. Apparently when they purchased the accounts from Tiscali (who were the only company I dealt with before closing the account when I left the property), they reactivated -all of them- without notice, and started trying to take payments.

They reckoned I owed them 2 years' worth of internet fees. Took hours for me to get that cleared up.
 
Update for people of the future:

I had an email from TalkTalk the other week for my December bill. I was all ready to call them up to complain given that I'd already left well before December but it was actually a credit note.

They've credited me £22.50 - so technically they've short-changed me by £2.50 due to their mistake; despite the fact I'd migrated before my bill date they claimed BT didn't notify them of this and so I've had to take a hit of a couple of days service in the next billing period but I'll take that.

So in short, whilst their call centre don't seem to know what they're talking about and explaining this to me initially, and not being able to credit my account there-and-then rather than me having to pay for the unused month and then have it credited back later they've come good (ish) in the end.

I did have to speak to them to issue the cheque though, but that arrived yesterday.

BT are still proving a million times better though :).
 
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AtreuS said:
Wait till you get a line problem :p
Click to expand...

Yeah coz Talk Talk are great at that aren't they?

That's why I moved from Talk Talk to BT as my BB kept dropping with noise on the line and Talk Talk (who became my default when the took over Tiscali) said there was nothing wrong despite me raising 7 or 8 'faults'.

Moved to BT and they fixed the line within a week and I've not had a drop-out since (over 4 years or so now) and also got Infinity for the same price as normal BB when it was activated.
 
Bt have been aweful for me in the past denying line issues and threatening charges for sending someone out.

Its open reach who do the actual work on the lines not bt.. so yes my point stands, bt are just as bad at getting open reach to sort line issues... usually because they simply don't want to have to send out an engineer because openreach charge THEM £120 or so per callout and they will have to pay :p

Its a common misconception that many still think that BT own the lines... they don't.. openreach sort the hardware and BT do the billing. When it comes to line issues talk-talk, sky, Tiscali or whoever you pay have to contact openreach and sort an engineer visit... at no point do they contact Bt.

I guess its a bit like Railtrack and the train companies really :P
 
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