Yayzi - The End.

Avalon

Avalon

Avalon

Soldato
Joined
29 Dec 2002
Posts
7,776
So the email just landed, apparently I have been sold to Zen. The last 12 months have been fast, reliable and uneventful following the transfer to Exascale, Zen being PPoE and more expensive for a slower package (was on £29/m for 1.2/1 was decent, not to mention the EE 100GB SIM for £1/m) doesn’t fill me with happy thoughts, probably time to look at Sky or if I do have to go PPoE Aquiss.

We’re writing to inform you about an important upcoming change to your broadband service.

Yayzi Broadband customers currently connected via the CityFibre network will soon have their service transferred to Zen Internet — a highly respected UK provider known for its award-winning customer support, reliability, and technical excellence.

This change is part of our commitment to ensuring you continue to receive fast, stable, and high-quality broadband.

Why Zen Internet
A Which? Recommended Broadband Provider, Zen has built a strong reputation over the last 30 years for delivering exceptional service, with a focus on performance, support, and customer satisfaction. We’re confident they will continue to provide you with a great experience, just as you’ve come to expect from Yayzi.

What you can expect:
• No action is needed on your part.
• No immediate changes to your current speed, package, or price.
• Zen will contact you directly with full details about your account and next steps.
• The transfer will be smooth and with minimal disruption to your service.

Looking ahead
We want to take this opportunity to thank you for being part of the Yayzi journey. From launching the first multigig services on the CityFibre network to growing our community of customers, it's been an honour to serve you.

Need help or have questions?
We’re here to support you throughout this transition:
Click to expand...
 
Yep received the same.

Have been chatting with others and their main guy on Discord.

They are setting up a new company called NuFibre, and anyone who wants to stay with this new company can do.

Although not said, I reckon Yayzi have been offered a sum of money for their existingt customer base and they have thought too good to turn down. Then took that as an opportunity to start up under a new name.
 
This was posted in their / Nufibre discord:

f2hjp1t.png
 
I'd be happy with Zen I think, as far as I've seen they aren't quite as fantastic as they used to be but they're still "solid".

From No One we got shoved onto a company called Home Telecom who are a shambles be glad you didn't get sent there haha.
 
Presumably CityFibre don’t want to deal with them any more

Glanza said:
This was posted in their / Nufibre discord:

f2hjp1t.png
Click to expand...

Word salad. Every ISP signs a deal with a CPE supplier, has a CRM and advertises their services.
 
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