Yayzi - The End.

[Caged]

It's a broken checker, they are offering 2Gbps up and down in an area that has Hyperoptic and Openreach FTTP only.

 

[Avalon]

Bait and switch?

Has been happening a lot. Build a client book then sell it to a larger firm. I've gone through this recently with Lit. Network was sold to another provider and then the client book went to Zen.

Zen are decent though and I was able to fix my decent contract for 2 years before the change.

It's not really B&S in this case, it's simply that literally anyone can set up as a CF reseller with no premises/hardware as they just outsource everything. Some companies do indeed start like that and gradually build a user base with a view to selling it on as an exit strategy, others re-invest and grow/bring things in-house, I could name various providers who have followed those paths, some by choice, others by necessity. Yayzi's problem was they stopped paying CF 'allegedly' and were placed on a stop sell, or if you believe Martin, they've been working on the API integration with CF for well over a year until he chucked in the Yayzi towel. Last migration to Exascale with new DD's set-up etc. of course wasn't due to the previous outsourcing provider pulling the plug and the user base being left with speeds that made dial-up look quick over Christmas. A year later the deal they had done clearly wasn't being renewed or continuing, so the remaining user base were flogged on to Zen. Except Martin then thought he would try and lure customers into staying with NuFiber. Honestly the last year with Exascale was basically textbook, no downtime of consequence (CF are gonna CF), fast speeds, decent routing, no peering issues, it just worked exactly how it was supposed to.

Sadly, my experience with Zen is they were a shadow of what they once were, and my current experience has only strengthened that view.

Migration day one, full download, but 200mbit upload on a symmetrical 1.2 package. I logged this multiple times via web-chat, no resolution, and if i'm honest, it wasn't a massive problem, i'm the end point for various services at other properties, so i'm pulling rather than pushing data (think off-site backup/CCTV/GPS asset tracking etc.), besides my UDM-SE is documented as having limited PPPoE performance because it doesn't use hardware offload, though I was expecting more than 200mbit. Then 00:36 Saturday my service went down, I chose to log it in working hours, clearly a CF profile issue as my ONT just cycled. I'm told i'm wrong, they need to dispatch a tech, then they read me the charges, failed visit, £80, fault with my own network/equipment £180, fault on my property between ONT and T, £180. The first two are fine, I understand what a truck roll costs more than most, but the latter is a problem, unless I have caused or allowed others to physically damage the network. I explain my reservations, and we dance around the nuances of the situation, and I am told I will have a confirmed tech booking by email within 2 hours, this is some time round 10am, so when lunchtime comes, and I have nothing, I leave it till 1pm and then start chasing, the web chat is a joke, it boots you to the back of the queue repeatedly, so we get to 4:50pm and I call, my service call had been refused at 11:45, no contact, not even an email, for 5 hours, because apparently I didn't agree to the potential of blindly paying to fix for property I don't own. We go through the same dance, I point out again it's not a physical fault as the ONT hasn't got the alarm LED on, so the physical link is working, it's a profile issue. I'm again told i'm wrong, then 30 seconds after agreeing a Monday am slot with me, the agent does a 180, and now it's been identified as a network fault, no tech will need to attend, and it needs passing back to CF, who will resolve it in 24-48hrs. I wake up on Sunday to a confirmation email that it's been correctly provisioned, and I do indeed have symmetrical 1.2Gb.

Guess who turned up bang on 9am today? You can also guess who had to waste another 30 minutes confirming with Zen that they wouldn't bill me for the failed service call that they had told me had been cancelled.

Same here. Just put mine into their checker and got up to 2Gb symmetrical. Only Virgin have fibre here (via Nexfibre). I guess Nufibre have struck a deal with Nexfibre?

Last I knew, Nextfiber were one of the few alt. networks that Yayzi - and therefore when Martin rebranded to NuFiber - could still place orders with - CF had placed Yayzi on a stop sell for what has been suggested as non-payment, why they'd allow either of the former directors to openly phoenix it is beyond me, much like why anyone would want to pay either of them for service knowing what an absolute cluster duck it was last time round, and with clear evidence Martin has no aptitude for what he is doing/lies about the Yayzi situation and deletes anything that points this out on the Yayzi forums.