Yodel - Speaking to a person

Steve2000 · 1 Sep 2011 at 19:06

Right, basically I've sold a monitor on ebay and sent it with Yodel. Few days later the buyer sends me this: http://i.imgur.com/MFymc.jpg

I packed it well enough. It's obviously been flung into a van or dropped or whatever.

So all I can find is their automated number for parcel tracking, I want to speak to a real person ASAP really. Does anyone per chance know how to get in touch with these people? Or even any advice what to do in this scenario?

Any help is appreciated.

TIA.

Steve2000 · 1 Sep 2011 at 19:20

PESolution said:
You should have sold this to me I was picking it up in person! lols

heh heh. I sold it to a mate down the pub then he says he didn't want it.

Steve2000 · 1 Sep 2011 at 19:44

Apparently he reckons there was no way to see this damage without plugging it in. I'm not really an expert on monitors so I can't quite tell from that photo.

He did say his previous monitor has just **** its pants and died hence this purchase.

Steve2000 · 1 Sep 2011 at 19:59

Foolishly, I never made a note of the serial number. He says the box was pretty beat up when it got there and he has photos of it which I'll ask him for just now.

I packed it with the actual screen on the bottom with the face of the monitor facing up towards the top, and the stand was packed on top of it. However, I put a sheet of cardboard over the monitor, wrapped it in plastic, used a LOT of bubble wrap and put a load of carrier bags in there for good measure specifically to put a stop to that happening. It must have really had some force behind it to get through all that.

Steve2000 · 1 Sep 2011 at 20:48

The auction was here: http://www.ebay.co.uk/itm/ws/eBayISAPI.dll?ViewItem&item=130568649107&ssPageName=ADME:X:AAQ:GB:1123

Those photos aren't really the best given the situation.

I've asked him to send me a few photos of the box and the back of the monitor.

Steve2000 · 1 Sep 2011 at 21:05

That's what I'm thinking. Looking at this photo it does seem as if it's been jabbed with something fine like a pen. It was pretty much impossible for that to happen as I made damn sure it was protected with two sheets of quite thick cardboard, bubble wrap and about 20 carrier bags. I'm still awaiting the photos.

Steve2000 · 1 Sep 2011 at 21:22

He did mention that the box looked a bit worse for wear. Am I right in thinking he should have either inspected it while the courier was there or rejected it if it showed obvious signs of damage in transit?

Steve2000 · 1 Sep 2011 at 21:36

Right, he's sent these photos of the box: http://imgur.com/a/UiXOq

The box was definitely NOT in that condition when they picked it up.

It's the same monitor, it has the PAT label on the back. Interestingly, that scuff on the back of the monitor above the label was definitely not there before. And he reckons the front of the monitor is completely smooth and unblemished.

It does look like an impact from here, but still, it would have had to have quite considerable force behind it to cause that.

Steve2000 · 1 Sep 2011 at 21:57

The box was just one my wife got from work, I actually meant to remove the surgical gown sticker but forgot in the end.

Steve2000 · 1 Sep 2011 at 22:56

Xenoxide said:
Had to call individual depots a few times.

1. Go to http://www.saynoto0870.com/search.php.
2. Type in "HDNL" (Old name for Yodel).
3. Find appropriate depot and ring number. (Go for the local number, not the 0871 one)

Much better than their hotline, and the depot staff are generally much more helpful, though they can be run off their feet, so be understanding lol.

Thanks mate, will give them a ring in the morning.