Your experince with Dell?

kylew

kylew

kylew

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So, about 14 or so months ago, I bought my self a nice shiney new Dell 2407 and all was great. It was the best screen I'd ever used by far.

I had a small issue of 'green ghosting' but adjusting the colour settings sorted that issue.

Everything was fine untill I came to buy a Dell 2408 a few months ago for some nice dual screen action, when I got my new 2408, the 2407's image quality instantly looked poor and washed out in comparison.

I ended up using my 2407 most of the time as my main and my 2408 as my screen for my other PC.

Last week I noticed a dead pixel when playing Garry's mod and I was gutted at first, but then I remembered that my screen had a dead pixel guarantee, so I phoned up the reseller and organised a replacement.

The dead pixel wasn't that bad in honesty, mildy annoying and I had to look for it to spot it in normal every day use (playing games it was very noticable) but the differences between the 2407 and 08 was irritating me.

I spoke to the resellers and they told me that it'd just get replaced with a 2407 (I was hoping that I'd get a 2408, but I thought I was just being wishful), I was trying to make sure I didn't get a 2407 HC due to the issues I've heared they come with.

So comes monday, the day Dell are to come and take my old monitor away and leave me a nice new one, and to my suprise, they gave me a brand new monitor fresh out the box.

I was under the impression that RMA replacements were refubs, so it was quite a suprise, then I turned it over and realised it was a brand new 2408WFPb, I almost done a happy dance when I realised it was a 2408.

I'm extremely happy with Dells customer service and I know whose monitors I'll be buying more of in the future. :D

Anyone else had similar experiences with dell? Or negative? I'd like to hear of both :)
 
I'm interested in this as I'm planning on getting a refurbished 2408WFP that is meant to have the full 3 year direct to dell warranty.

From your experience I may as well go and order now!
 
Ooh nice, how much is that setting you back? I'll be looking for a third 2408 in the next few months :D.

I'm not rich though, I'm just young with a well paid job (for an 18 year old) and barely any out-goings = more computer over-killings :o :D
 
kylew said:
Ooh nice, how much is that setting you back? I'll be looking for a third 2408 in the next few months :D.

I'm not rich though, I'm just young with a well paid job (for an 18 year old) and barely any out-goings = more computer over-killings :o :D
Click to expand...

Well your story made me go ahead and buy it!

It cost me £334.82 inc vat & del.

After emailing the shop I found that the monitors are covered by the 3 year dell exchange warranty and the zero deal pixel policy.

Should be arriving Wednesday if it gets shipped tomorrow, I'll let you know how it goes.
 
I always found dell after sales service really good actually.
I had 2 speedy exchanges with my old monitor, followed by a refund when I still was not happy.
 
I have had to deal with dell 3 times in the last year.

1.st time , ok things resolved within 2 weeks.

2.nd time , had to do a lot more emailing / calling to get resolution.

3rd time , was a disaster took 1.5 months to get sorted , all the while
getting 2 calls a day from a retards in an Indian call center asking when
they could pick up the faulty item ( this before they had even sent out the replacement unit)

If you can try to deal ONLY with the local scottish call center people , do they understand english , so you dont have to read out your details again and again .....
 
I work for an IT department and all we use is Dell kit. Servers, Desktops, Workstations, Laptops, Monitors, Projectors and we are now looking at their network switches.

We have always had great support with parts arriving in hours from logging support calls and the hardware always seems great and just works.

The Optiplex Desktops probably arn't the quickest but they just work.

If anybody asks us for advice about buying PC's for home then we usually say get Dell unless they want some top-end games kit.

Just done an order last week for 11x 24" 2408WFP screen for our CAD department. Seems a really nice screen and a big jump from their previous 20" 2007FP screens.
 
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smyth said:
Well your story made me go ahead and buy it!

It cost me £334.82 inc vat & del.

After emailing the shop I found that the monitors are covered by the 3 year dell exchange warranty and the zero deal pixel policy.

Should be arriving Wednesday if it gets shipped tomorrow, I'll let you know how it goes.
Click to expand...

Well it arrived at 8.20 this morning.

Opened it up and it has DVI, VGA, HDMI and USB cables but no power power cable! Also had a Dell CD and an instruction leaflet. Should it have came with a manual or just that leaflet

No dead pixels that I saw when I checked it with Dead pixel buddy.

Only problem is a slight scratch on the screen, not visible when the screen is on but you can tell it's there if it is off and get the light to shine on it.

It has the sharpness in 25% so it's only a A00 rev.

I'm going to email the company I brought it from and check out how I register or check the warranty I have.

Will take some photos if I canfind my brother's camera.
 
RoleyBirkin said:
Used a Dell Inspiron for nr 3yrs faultlessly. SO never needed to contact Dell.

Use a kettle lead to power the pc?...
Click to expand...

I just used the kettle lead from my other 17inch monitor, the Dell looks massive!

The company replied about the warranty and they just said all I have to do is contact tell and quote the order number and company, Dell will then just swap it out as normal for the next 3yrs!
 
wombraider said:
If you can try to deal ONLY with the local scottish call center people , do they understand english , so you dont have to read out your details again and again .....
Click to expand...

I'm not taking the **** or anything but...

I had absolutely no trouble talking to the Indian call centres. It was the Irish one that I had trouble with. I could hardly understand a word the bloke was saying. I had to ask him to repeat himself so many times, I felt really bad.
 
totoro said:
I'm not taking the **** or anything but...

I had absolutely no trouble talking to the Indian call centres. It was the Irish one that I had trouble with. I could hardly understand a word the bloke was saying. I had to ask him to repeat himself so many times, I felt really bad.
Click to expand...

Only problem with the overseas call centres is if your problem isn't on their script, you're pretty much out of luck.
 
smyth said:
Well it arrived at 8.20 this morning.

Opened it up and it has DVI, VGA, HDMI and USB cables but no power power cable! Also had a Dell CD and an instruction leaflet. Should it have came with a manual or just that leaflet

No dead pixels that I saw when I checked it with Dead pixel buddy.

Only problem is a slight scratch on the screen, not visible when the screen is on but you can tell it's there if it is off and get the light to shine on it.

It has the sharpness in 25% so it's only a A00 rev.

I'm going to email the company I brought it from and check out how I register or check the warranty I have.

Will take some photos if I canfind my brother's camera.
Click to expand...

There's actually a display port cable but no hdmi cable!

OT:
Also having problems playing back bluray disc via powerdvd, it just displays messed up blocks for 10 seconds and errors.
I have a his 4870 with the 8.8 cat drivers and the LG blu-ray/hd combo drive, do I need to install anything else? anyone had this problem?

p.s. this is connecting the 4870 and 2408WFP by dvi cable
 
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Sorted the bluray/hd-dvd problem, I think it was xp x64 being funny so I just installed vista x64.

Back on topic,
I'm trying to get a replacement for my monitor from Dell but they told me to go through the company I brought the monitor from and not letting me deal with them direct.
Would this be the same if you brought from ocUK?

cheers
 
smyth said:
Sorted the bluray/hd-dvd problem, I think it was xp x64 being funny so I just installed vista x64.

Back on topic,
I'm trying to get a replacement for my monitor from Dell but they told me to go through the company I brought the monitor from and not letting me deal with them direct.
Would this be the same if you brought from ocUK?

cheers
Click to expand...

No , with OCuk you give them the order number from the box and they also
ask for the name of the company you bought it from , if you dont know that
name they refuse to deal with you.

Problem I had was the company that sold me my monitor was not the same
name on dells invoice ( holding company ) , so I had to phone the retailer to
ask them what company name was on the invoice.
 
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